Patient Experience Front Office Specialist

EyeCare Partners; Milford (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

EyeCare Partners is seeking a Front Office Specialist to be the first point of contact, shaping a world-class Total Patient Experience. This role handles essential administrative tasks to ensure smooth check-in/out for patients.

The position requires professional interaction with patients, strong communication and HIPAA compliance, plus proficiency with Microsoft Office and office procedures.

Qualifications

• Experience in front-facing role handling customers/patients.
• Familiarity with HIPAA and patient privacy.
• Proficiency with standard office software and multitasking.

Responsibilities

• Greet patients and set a professional tone for the visit.
• Answer phones, schedule appointments and coordinate patient flow.
• Verify insurance information and authorizations.
• Process payments and manage cash receipts.
• Maintain accurate records and assist with daily reconciliations.
• Support general office duties as assigned.

Skills

Customer service

Phone etiquette

Microsoft Office

Communication skills

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Outlook

PowerPoint

Job description

EyeCare Partners is seeking a Front Office Specialist to be the first point of contact, shaping a world-class Total Patient Experience. This role handles essential administrative tasks to ensure smooth check-in/out for patients.

The position requires professional interaction with patients, strong communication and HIPAA compliance, plus proficiency with Microsoft Office and office procedures.