Front Office & Total Patient Experience Specialist

Clarkson Eyecare; Morrow (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits

401k match

PTO and holidays

Competitive pay

Paid maternity leave

Employee discounts

Job summary

EyeCare Partners is seeking a Front Office Specialist to be the first point of contact and handle essential administrative duties for a smooth patient check-in/out experience. The role focuses on delivering the Total Patient Experience and supporting efficient office operations.

The ideal candidate has medical office exposure and strong customer service skills, with the ability to manage multi-tasking in a busy optometry/ophthalmology setting.

Qualifications

• Previous medical office experience preferred; previous optometry and/or ophthalmology experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
• Must be able to provide proof of identity and right to work in the United States

Responsibilities

• Deliver exceptional patient service and build relationships.
• Provide excellent customer service during every patient encounter.
• Greet patients promptly and thank them at checkout.
• Answer phones promptly and courteously.
• Maintain urgency to respect patient and doctor time.
• Verify insurance authorizations and keep flow sheets accurate.
• Process check-out and collect payments per procedures.
• Manage patient flow and communications to maximize efficiency.
• Complete daily reconciliations and cash drawer close.
• Adhere to company policies and HIPAA.
• Perform general office duties as assigned.

Skills

Customer service

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

EyeCare Partners is seeking a Front Office Specialist to be the first point of contact and handle essential administrative duties for a smooth patient check-in/out experience. The role focuses on delivering the Total Patient Experience and supporting efficient office operations.

The ideal candidate has medical office exposure and strong customer service skills, with the ability to manage multi-tasking in a busy optometry/ophthalmology setting.