Patient Experience & Front Office Specialist

Geode Health Inc.; Kentucky; On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

Flexible schedule

Comprehensive benefits package

Paid vacation and holidays

401k plan

Job summary

Geode Health Inc. is seeking a proactive Practice Assistant in our Athens office to support both administrative and clinical operations. You will be the first point of contact for patients, ensuring a smooth, welcoming experience and coordinating between patients and care teams.

Ideal candidates have 1+ year of medical office experience and strong communication skills. This onsite role offers competitive pay and benefits as part of a growing national provider.

Qualifications

• 1+ year of medical office or healthcare experience preferred.
• Excellent communication, customer service, and computer skills.
• Comfort and ease answering the phone; you will serve our patient population.
• Able to manage multiple tasks in a fast-paced environment and stay organized.

Responsibilities

• Serve as a welcoming first point of contact and provide exceptional patient service.
• Manage daily schedules, confirmations, cancellations, and waitlists.
• Support front desk operations including check-in/check-out and referrals.
• Assist with patient intake, forms, and follow-up needs; coordinate between patients and providers.
• Collect co-pays and other payments; document balances and options.

Skills

Medical office experience

Customer service

Time management

Phone etiquette

Professional communication

Education

Associate or Bachelor’s degree preferred

Tools

Athena EMR

Job description

Geode Health Inc. is seeking a proactive Practice Assistant in our Athens office to support both administrative and clinical operations. You will be the first point of contact for patients, ensuring a smooth, welcoming experience and coordinating between patients and care teams.

Ideal candidates have 1+ year of medical office experience and strong communication skills. This onsite role offers competitive pay and benefits as part of a growing national provider.