Patient Experience Assistant: Front Office & Scheduling

Geode Health Inc.; United States; On-site; USD 42,000 - 48,000; Full time

Job summary

Geode Health is seeking a Practice Assistant for our Waukesha, WI office to be the friendly first impression and keep the office running smoothly. You will support patient check-in, scheduling, referrals, payments, and accurate recordkeeping, enabling providers to focus on care.

Ideal candidates have 1+ year in medical office settings, strong communication and computer skills, and a proactive, team-oriented attitude in a fast-paced environment.

Qualifications

• 1+ year of medical office or healthcare experience preferred.
• Mental health or outpatient clinical experience preferred.
• Excellent communication, customer service, and computer skills.
• Comfortable answering the phone (firm expectation).
• You are a self-starter with strong time management.
• Associate or bachelor’s degree preferred.

Responsibilities

• Serve as first point of contact for patients with warm, compassionate service.
• Manage daily schedules, confirmations, cancellations, and waitlists.
• Coordinate patient intake, referrals, authorizations, forms, and follow-up needs; maintain records.
• Collect payments and document co-pays and balances per policy.
• Maintain HIPAA compliance and safe office procedures.

Skills

Excellent communication

Customer service

Time management

Strong computer skills

Self-starter

Team player

Education

Associate or bachelor’s degree preferred

Tools

Athena EMR

Job description

Geode Health is seeking a Practice Assistant for our Waukesha, WI office to be the friendly first impression and keep the office running smoothly. You will support patient check-in, scheduling, referrals, payments, and accurate recordkeeping, enabling providers to focus on care.

Ideal candidates have 1+ year in medical office settings, strong communication and computer skills, and a proactive, team-oriented attitude in a fast-paced environment.