Patient Experience Assistant: Front Office & Scheduling

Geode Health Inc.

United States

On-site

USD 42,000 - 48,000

Full time

12 days ago
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Job summary

Geode Health is seeking a Practice Assistant for our Waukesha, WI office to be the friendly first impression and keep the office running smoothly. You will support patient check-in, scheduling, referrals, payments, and accurate recordkeeping, enabling providers to focus on care.

Ideal candidates have 1+ year in medical office settings, strong communication and computer skills, and a proactive, team-oriented attitude in a fast-paced environment.

Qualifications

  • 1+ year of medical office or healthcare experience preferred.
  • Mental health or outpatient clinical experience preferred.
  • Excellent communication, customer service, and computer skills.
  • Comfortable answering the phone (firm expectation).
  • You are a self-starter with strong time management.
  • Associate or bachelor’s degree preferred.

Responsibilities

  • Serve as first point of contact for patients with warm, compassionate service.
  • Manage daily schedules, confirmations, cancellations, and waitlists.
  • Coordinate patient intake, referrals, authorizations, forms, and follow-up needs; maintain records.
  • Collect payments and document co-pays and balances per policy.
  • Maintain HIPAA compliance and safe office procedures.

Skills

Excellent communication
Customer service
Time management
Strong computer skills
Self-starter
Team player

Education

Associate or bachelor’s degree preferred

Tools

Athena EMR

Job description

Geode Health is seeking a Practice Assistant for our Waukesha, WI office to be the friendly first impression and keep the office running smoothly. You will support patient check-in, scheduling, referrals, payments, and accurate recordkeeping, enabling providers to focus on care.

Ideal candidates have 1+ year in medical office settings, strong communication and computer skills, and a proactive, team-oriented attitude in a fast-paced environment.

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