Patient Experience Front Office Coordinator - Orthopedics

Advanced Orthopaedics, a division of Ortho LoneStat; Cypress (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Advanced Orthopaedics, a division of Ortho LoneStat, is seeking a Front Office Coordinator I to join our Cypress, CA team. This role manages patient interactions, appointment scheduling, and records management to support high-quality care.

The ideal candidate will have strong communication and organizational skills, experience with EHR systems, and a dedication to accuracy and customer service in a busy clinical environment.

Qualifications

• High school diploma or equivalent required.
• Associate's degree in healthcare administration preferred.
• Experience with medical billing and coding is a plus.
• Proficient with office software and EHR systems.
• Excellent communication and customer service skills.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Manage appointment scheduling and patient flow.
• Maintain accurate patient records and update as needed.
• Answer phone calls and inquiries about services and appointments.
• Assist with administrative tasks such as filing, data entry, and scanning.
• Handle cash/credit transactions at time of service.

Skills

Communication skills

Interpersonal skills

Organizational skills

Attention to detail

Customer service

Medical billing familiarity

Education

High school diploma or equivalent

Associate's degree in healthcare administration

Tools

Office software

Electronic Health Record (EHR) systems

Billing software

Job description

Advanced Orthopaedics, a division of Ortho LoneStat, is seeking a Front Office Coordinator I to join our Cypress, CA team. This role manages patient interactions, appointment scheduling, and records management to support high-quality care.

The ideal candidate will have strong communication and organizational skills, experience with EHR systems, and a dedication to accuracy and customer service in a busy clinical environment.