Patient Experience Front Office Coordinator

Memorial Physician Practices; North Carolina; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive Benefits

Paid time off

401(k) retirement package with company

Job summary

Swain Community Hospital in Bryson City, NC, is seeking a Front Office Coordinator to provide compassionate, professional front-office support and ensure smooth clinic operations. You will help deliver excellent patient experiences while maintaining accurate schedules, documents and communications.

The role emphasizes HIPAA compliance, EHR proficiency, and strong teamwork in a 48-bed critical access facility serving Swain and Graham counties.

Qualifications

• High School Diploma or equivalent; Associate's degree preferred.
• Two years of clerical or admin experience, preferably in healthcare.
• Excellent organizational and time-management abilities to handle multiple priorities.
• Strong communication and customer service skills with a patient-focused approach.
• Critical thinking and sound judgment with minimal supervision.
• Attention to detail in handling patient information, billing, and data entry.
• Technology, EHR, and compliance proficiency; knowledge of HIPAA.

Responsibilities

• Deliver an exceptional patient experience with front-office support for patients, families, providers, and staff.
• Coordinate schedules, communications, reports, documentation, and administrative tasks.
• Support compliance with HIPAA, hospital policies, and governing regulations.
• Manage financial and billing processes with accuracy and organized documentation.
• Demonstrate strong judgment and prioritize duties in a fast-paced clinic setting.
• Provide EHR and administrative support, troubleshooting, and system-related needs.
• Contribute to a collaborative, high-performing team including staff development and special projects.

Skills

Organizational skills

Time-management

Communication

Customer service

Critical thinking

Attention to detail

HIPAA/compliance

EHR systems

Healthcare office experience

Education

High School Diploma or equivalent

Associate's Degree preferred

Tools

Microsoft Office

EHR software

Job description

Swain Community Hospital in Bryson City, NC, is seeking a Front Office Coordinator to provide compassionate, professional front-office support and ensure smooth clinic operations. You will help deliver excellent patient experiences while maintaining accurate schedules, documents and communications.

The role emphasizes HIPAA compliance, EHR proficiency, and strong teamwork in a 48-bed critical access facility serving Swain and Graham counties.