Patient Experience Front Desk Supervisor

OnPoint Medical Group; Lone Tree (CO); On-site; USD 35,817 - 41,328; Full time

Benefits offered by this job

Health insurance

Dental and Vision for dependents

Company paid life insurance

Short/Long-term disability

AFLAC plans

FSA options

401(k) with match

Paid Time-Off

Job summary

OnPoint Medical Group is seeking a Front Office Supervisor to oversee daily front desk operations, staff development, and training. The role focuses on creating workflows to improve patient experience and ensuring smooth visits from check-in to billing.

The position requires 1–2 years in a physician office, strong customer service and computer skills, and familiarity with Athenahealth EMR. Hours are typically Monday–Friday, 8 am–5 pm, with potential schedule variations based on business needs.

Qualifications

• High School Diploma or High School Equivalency.
• 1–2 years of experience in a physician office or clinical environment.
• Customer Service Experience.
• Strong computer skills.
• EMR experience preferred – Athenahealth practice management system.

Responsibilities

• Manage front desk operations daily, including scheduling, staff development, and training.
• Enforce guidelines for attendance, punctuality, and dependability.
• Act as the first line for handling complaints and concerns from patients and staff.
• Greet incoming patients in a friendly and professional manner.
• Complete administrative duties to ensure smooth patient visits, timely billing, and organized front office.
• Collect copays and balances at the time of visit in accordance with patient insurance guidelines.
• Maintain clean and organized lobby/front desk area.
• Perform clerical tasks related to appointment scheduling, patient intake, data verification, office communications, and filing of patient records.
• Prepare the office for opening and clean up at the end of the day, including rotating break room schedules.
• Coordinate front office meetings.
• Follow all OMG standards, policies, procedures, and government guidelines, including HIPAA and privacy laws.

Skills

Customer service

Strong computer skills

Education

High School Diploma or GED

Some college – medical, business, accounting focus

Tools

Athenahealth EMR

Job description

OnPoint Medical Group is seeking a Front Office Supervisor to oversee daily front desk operations, staff development, and training. The role focuses on creating workflows to improve patient experience and ensuring smooth visits from check-in to billing.

The position requires 1–2 years in a physician office, strong customer service and computer skills, and familiarity with Athenahealth EMR. Hours are typically Monday–Friday, 8 am–5 pm, with potential schedule variations based on business needs.