Front Office Supervisor - Burrows Internal Medicine

OnPoint Medical Group; Lone Tree (CO); On-site; USD 35,817 - 41,328; Full time

Benefits offered by this job

Health insurance

Dental and Vision for dependents

Company paid life insurance

Short/Long-term disability

AFLAC plans

FSA options

401(k) with match

Paid Time-Off

Job summary

OnPoint Medical Group is seeking a Front Office Supervisor to oversee daily front desk operations, staff development, and training. The role focuses on creating workflows to improve patient experience and ensuring smooth visits from check-in to billing.

The position requires 1–2 years in a physician office, strong customer service and computer skills, and familiarity with Athenahealth EMR. Hours are typically Monday–Friday, 8 am–5 pm, with potential schedule variations based on business needs.

Qualifications

• High School Diploma or High School Equivalency.
• 1–2 years of experience in a physician office or clinical environment.
• Customer Service Experience.
• Strong computer skills.
• EMR experience preferred – Athenahealth practice management system.

Responsibilities

• Manage front desk operations daily, including scheduling, staff development, and training.
• Enforce guidelines for attendance, punctuality, and dependability.
• Act as the first line for handling complaints and concerns from patients and staff.
• Greet incoming patients in a friendly and professional manner.
• Complete administrative duties to ensure smooth patient visits, timely billing, and organized front office.
• Collect copays and balances at the time of visit in accordance with patient insurance guidelines.
• Maintain clean and organized lobby/front desk area.
• Perform clerical tasks related to appointment scheduling, patient intake, data verification, office communications, and filing of patient records.
• Prepare the office for opening and clean up at the end of the day, including rotating break room schedules.
• Coordinate front office meetings.
• Follow all OMG standards, policies, procedures, and government guidelines, including HIPAA and privacy laws.

Skills

Customer service

Strong computer skills

Education

High School Diploma or GED

Some college – medical, business, accounting focus

Tools

Athenahealth EMR

Job description

The Front Office Supervisor manages all areas of the front desk, including personnel management, training, and daily activities of front desk staff. The role focuses on creating workflows that enhance patient experience, working with staff and leading by example. Typical hours are Monday–Friday 8 am–5 pm, though hours may vary based on business needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Manage front desk operations daily, including scheduling, staff development, and training.
2. Enforce guidelines for attendance, punctuality, and overall dependability.
3. Act as the first line for handling complaints and concerns from patients and staff.
4. Greet incoming patients in a friendly and professional manner.
5. Complete administrative duties to ensure smooth patient visits, timely billing, and organized front office.
6. Collect copays and balances at the time of visit in accordance with patient insurance guidelines.
7. Maintain clean and organized lobby/front desk area.
8. Perform clerical tasks related to appointment scheduling, patient intake, data verification, office communications, and filing of patient records.
9. Prepare the office for opening and clean up at the end of the day, including rotating break room schedules.
10. Coordinate front office meetings.
11. Follow all OMG standards, policies, procedures, and government guidelines, including HIPAA and privacy laws.

QUALIFICATIONS

• High School Diploma or High School Equivalency.
• 1–2 years of experience in a physician office or clinical environment.
• Customer Service Experience.
• Strong computer skills.

Preferred Education/Experience

• Some college – medical, business, accounting focus.
• Supervisor experience preferred.
• Current BLS card preferred.
• EMR experience preferred – Athenahealth practice management system.

SUPERVISORY RESPONSIBILITIES

• This position has supervisory responsibilities for front office staff.

JOB ELEMENTS / WORKING CONDITIONS

• Regularly required to stand; use hands to hold or feel; reach with hands and arms; and talk or hear.
• Occasionally required to walk, sit, and stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Work Environment: The above statements describe the general nature and level of work performed by people assigned to this classification. They are not an exhaustive list; all personnel may be required to perform duties outside their normal responsibilities from time to time, as needed.

BENEFITS OFFERED

• Health insurance plan options for you and your dependents.
• Dental and Vision for you and your qualified dependents.
• Company paid life insurance.
• Voluntary options for short-term disability and long-term disability coverage.
• AFLAC plans.
• FSA options.
• Eligible for 401(k) after 6 months of employment with a 4% match that vests immediately.
• Paid Time-Off earned.

Salary: $26 – $30 per hour.

OnPoint Medical Group is an Equal Opportunity Employer.