Front Desk Specialist - Mental Health Clinic

Hightop Health; Smyrna (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

Hightop Health is seeking a driven Front Desk Associate for our clinic, focusing on welcoming patients, answering calls, scheduling, and maintaining records. The role emphasizes accuracy in patient information, insurance verification, and friendly, professional service.

The ideal candidate will have prior front desk admin experience in a medical setting, familiarity with Athena or similar EHR systems, and excellent verbal and written communication.

Qualifications

• Previous experience as front desk admin in a medical office.
• Experience with Athena or a similar EHR preferred.
• Strong communication skills, both verbal and written.
• Ability to multitask and prioritize tasks in a fast-paced environment.

Responsibilities

• Greet and welcome patients and visitors in a friendly and professional manner.
• Answer phone calls and direct them to the appropriate department or individual.
• Schedule appointments for patients and manage the appointment calendar.
• Collect patient information and update electronic medical records.
• Verify insurance coverage and assist with insurance billing processes.
• Maintain a clean and organized front desk area.
• Provide excellent customer service to ensure patient satisfaction.
• Assist with administrative tasks such as filing, faxing, and scanning documents.

Skills

Front desk experience

Medical office experience

Communication skills

Multitasking

Organizational skills

Customer service

Tools

Athena EHR

Phone systems

Job description

Hightop Health is seeking a driven Front Desk Associate for our clinic, focusing on welcoming patients, answering calls, scheduling, and maintaining records. The role emphasizes accuracy in patient information, insurance verification, and friendly, professional service.

The ideal candidate will have prior front desk admin experience in a medical setting, familiarity with Athena or similar EHR systems, and excellent verbal and written communication.