Patient Experience Front Desk Specialist Flexible Schedule

American Family Care Roanoke; Roanoke (VA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

PTO

Vision insurance

Dental insurance

401(k) matching

Flexible scheduling

Small business culture

Job summary

American Family Care Roanoke is seeking a friendly medical receptionist to accurately check patients in and out, verify insurance, collect payments, and maintain patient records. You will help maintain patient flow and provide positive patient relations.

Key duties include greeting patients, registering them, updating records, confirming insurance, balancing charges, and supporting documentation requests. Excellent customer service, attention to detail, and clear communication are essential.

Qualifications

• High School graduate or equivalent.
• Previous medical clerical experience preferred.
• Basic computer knowledge, e.g., Microsoft Office.
• Accuracy and detail orientation.
• Positive customer service skills.
• Well-groomed appearance.
• Clear and articulate phone mannerisms.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Skills

Positive customer service skills

Accuracy and detail orientation

Clear and articulate phone mannerisms

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

American Family Care Roanoke is seeking a friendly medical receptionist to accurately check patients in and out, verify insurance, collect payments, and maintain patient records. You will help maintain patient flow and provide positive patient relations.

Key duties include greeting patients, registering them, updating records, confirming insurance, balancing charges, and supporting documentation requests. Excellent customer service, attention to detail, and clear communication are essential.