Flexible Scheduling: Patient Access Specialist

American Family Care Gastonia; Gastonia (NC); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Flexible scheduling

Paid time off

Job summary

American Family Care Gastonia is seeking a friendly, detail-oriented Front Desk Clerk to check in/out patients, verify insurance, collect payments, and maintain accurate records in a fast-paced clinic.

Responsibilities include greeting patients, registering and updating records, confirming insurance, balancing daily charges, and supporting daily opening/closing procedures to ensure smooth patient flow. Prior medical clerical experience is a plus; strong communication is essential.

Qualifications

• High School graduate or equivalent.
• Medical clerical experience preferred.
• Basic computer knowledge (Microsoft Office).
• Accuracy and attention to detail.
• Positive customer service skills.
• Well-groomed appearance.
• Clear and articulate phone mannerisms.

Responsibilities

• Prepare the clinic for opening by reviewing the facility and systems.
• Greet patients and obtain insurance/ID documents.
• Register patients, update records, verify insurance.
• Process patient payments and address billing issues.
• Respond to patient needs and assist with follow-up appointments.
• Balance daily charges and reconcile reports.
• Complete closing procedures and cash control.
• Maintain complete, accurate documentation.
• Other duties as assigned.

Skills

Customer service

Cash handling

Attention to detail

Communication skills

Education

High School Diploma

Tools

Microsoft Office

Job description

American Family Care Gastonia is seeking a friendly, detail-oriented Front Desk Clerk to check in/out patients, verify insurance, collect payments, and maintain accurate records in a fast-paced clinic.

Responsibilities include greeting patients, registering and updating records, confirming insurance, balancing daily charges, and supporting daily opening/closing procedures to ensure smooth patient flow. Prior medical clerical experience is a plus; strong communication is essential.