Flexible Medical Receptionist — Front Desk & Patient Access

American Family Care; Chesapeake (VA); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Health insurance

Paid time off

Dental insurance

Retirement benefit

Flexible scheduling

Job summary

American Family Care is hiring for a front desk/clerical role at one of our Virginia clinics. The position handles patient check-in and check-out, verifies insurance, collects payments, and maintains accurate patient records and accounts to ensure smooth patient flow.

The role emphasizes positive customer service, attention to detail, and professional communication. Training is provided, with company-owned and franchise locations offering comprehensive benefits and flexible scheduling.

Qualifications

• High School graduate or equivalent.
• Previous medical clerical experience preferred.
• Basic computer knowledge, e.g., Microsoft Office.
• Accuracy and detail orientation.
• Positive customer service skills.
• Well-groomed appearance.
• Clear and articulate phone mannerisms.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents.
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards.
• Register patients, update patient records, verify insurance accurately and timely, and check patients out.
• Determine, collect, and process patient payments and address collection and billing issues.
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests.
• Balance daily patient charges (cash, check, credit cards) against system reports.
• Complete closing procedures by preparing closing documentation and submitting required reports.
• Complete cash control procedures and secure financial assets.
• Maintain complete and accurate documentation.
• Other duties and responsibilities as assigned.

Skills

Positive customer service skills

Basic computer knowledge

Well-groomed appearance

Clear phone manners

Education

High School graduate or equivalent

Tools

Microsoft Office

Job description

American Family Care is hiring for a front desk/clerical role at one of our Virginia clinics. The position handles patient check-in and check-out, verifies insurance, collects payments, and maintains accurate patient records and accounts to ensure smooth patient flow.

The role emphasizes positive customer service, attention to detail, and professional communication. Training is provided, with company-owned and franchise locations offering comprehensive benefits and flexible scheduling.