Patient Access & Front Desk Specialist

American Family Care, Inc.; Cleveland (OH); Hybrid; USD 19,286,000 - 28,930,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Training & development

Vision insurance

Dental insurance

Flexible scheduling

Employee discounts

Job summary

American Family Care, Inc. seeks a friendly Medical Office Clerk to accurately check patients in and out, verify insurance, collect payments, and maintain accurate records.

You will help manage patient flow and provide positive service at a fast-paced walk-in clinic. Responsibilities include greeting patients, registering and updating records, resolving billing issues, balancing daily charges, and supporting closing procedures.

Qualifications

• High School graduate or equivalent.
• Previous medical clerical experience preferred.
• Basic computer knowledge (e.g., Microsoft Office).
• Accuracy and detail orientation.

Responsibilities

• Prepare the clinic for opening and review daily systems.
• Greet patients and collect insurance information and IDs.
• Register patients, update records, verify insurance, and check out.
• Process payments and address billing issues.
• Respond to patient needs with excellent customer service.
• Balance daily charges and complete closing procedures.
• Maintain complete and accurate documentation.

Skills

Customer service

Communication

Attention to detail

Positive phone manner

Education

High School Diploma

Tools

Microsoft Office

Job description

American Family Care, Inc. seeks a friendly Medical Office Clerk to accurately check patients in and out, verify insurance, collect payments, and maintain accurate records.

You will help manage patient flow and provide positive service at a fast-paced walk-in clinic. Responsibilities include greeting patients, registering and updating records, resolving billing issues, balancing daily charges, and supporting closing procedures.