Patient Front Desk Specialist - Flexible Scheduling

American Family Care Statesville; Statesville (NC); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Free uniforms

Job summary

American Family Care Statesville is seeking a friendly medical receptionist to accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. You will help maintain patient flow and provide positive patient relations.

The role requires high school education, basic computer skills, and a neat appearance. Prior medical clerical experience is preferred, with a strong focus on accuracy and customer service.

Qualifications

• High School graduate or equivalent.
• Previous medical clerical experience preferred.
• Basic computer knowledge, e.g., Microsoft Office.
• Accuracy and detail orientation.
• Positive customer service skills.
• Well-groomed appearance.
• Clear and articulate phone mannerisms.

Responsibilities

• Prepare the clinic for opening by reviewing the facility, starting systems, and preparing new patient registration packets and required documents.
• Greet patients, provide initial paperwork, and obtain copies of insurance and identification cards.
• Register patients, update records, verify insurance accurately and timely, and check patients out.
• Determine, collect, and process patient payments and address billing issues.
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests.
• Balance daily patient charges against system reports.
• Complete closing procedures by preparing closing documentation and submitting required reports.
• Complete cash control procedures and secure financial assets.
• Maintain complete and accurate documentation.
• Other duties and responsibilities as assigned.

Skills

Positive customer service

Attention to detail

Phone etiquette

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

American Family Care Statesville is seeking a friendly medical receptionist to accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. You will help maintain patient flow and provide positive patient relations.

The role requires high school education, basic computer skills, and a neat appearance. Prior medical clerical experience is preferred, with a strong focus on accuracy and customer service.