Patient Experience Front Desk Specialist

AgileGrid Solutions; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Compass Health Network is seeking a friendly Customer Relations Specialist to greet patients, assist with scheduling, verify demographics and insurance information, and collect co-pays. The role supports efficient front-office operations and patient-centered service across clinic sites.

The position requires a high school diploma or GED, at least one year of customer service experience, and ability to travel locally between clinics while maintaining HIPAA-compliant practices.

Qualifications

• High school diploma or GED preferred; one year of customer service experience required.
• Must communicate clearly and professionally, stay organized while managing tasks.
• Valid driver’s license and minimum automobile insurance coverage.
• Comfort working in a busy front-desk environment; willingness to travel locally between clinics.
• Ability to handle sensitive information and follow HIPAA guidelines.

Responsibilities

• Welcome patients and visitors and provide courteous service.
• Manage appointment check-in and check-out for multiple services.
• Verify patient information and collect co-pays per clinic procedures.
• Enter patient details accurately into electronic health records.
• Answer calls, respond to messages, and assist with scheduling.
• Keep front office and waiting areas clean, organized and welcoming.
• Support travel to nearby clinics as needed and protect patient confidentiality.

Skills

Customer service

Communication

Attention to detail

Data entry

HIPAA compliance

Education

HS diploma or GED

Tools

Electronic health records (EHR)

Job description

Compass Health Network is seeking a friendly Customer Relations Specialist to greet patients, assist with scheduling, verify demographics and insurance information, and collect co-pays. The role supports efficient front-office operations and patient-centered service across clinic sites.

The position requires a high school diploma or GED, at least one year of customer service experience, and ability to travel locally between clinics while maintaining HIPAA-compliant practices.