Customer Relations Specialist

AgileGrid Solutions; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Compass Health Network is seeking a friendly Customer Relations Specialist to greet patients, assist with scheduling, verify demographics and insurance information, and collect co-pays. The role supports efficient front-office operations and patient-centered service across clinic sites.

The position requires a high school diploma or GED, at least one year of customer service experience, and ability to travel locally between clinics while maintaining HIPAA-compliant practices.

Qualifications

• High school diploma or GED preferred; one year of customer service experience required.
• Must communicate clearly and professionally, stay organized while managing tasks.
• Valid driver’s license and minimum automobile insurance coverage.
• Comfort working in a busy front-desk environment; willingness to travel locally between clinics.
• Ability to handle sensitive information and follow HIPAA guidelines.

Responsibilities

• Welcome patients and visitors and provide courteous service.
• Manage appointment check-in and check-out for multiple services.
• Verify patient information and collect co-pays per clinic procedures.
• Enter patient details accurately into electronic health records.
• Answer calls, respond to messages, and assist with scheduling.
• Keep front office and waiting areas clean, organized and welcoming.
• Support travel to nearby clinics as needed and protect patient confidentiality.

Skills

Customer service

Communication

Attention to detail

Data entry

HIPAA compliance

Education

HS diploma or GED

Tools

Electronic health records (EHR)

Job description

About The Company

Compass Health Network is a healthcare organization focused on connecting patients with the care and support they need. Our integrated clinic teams serve patients across primary care, dental, behavioral health, and specialty services. We know that a patient’s experience begins before they meet with a provider. The welcome, assistance, and organization provided at the front desk can help patients feel comfortable and supported throughout their visit. We are seeking a service-minded professional who will contribute to a respectful, organized, and patient-centered clinic environment.

About The Company

Compass Health Network is a healthcare organization focused on connecting patients with the care and support they need. Our integrated clinic teams serve patients across primary care, dental, behavioral health, and specialty services. We know that a patient’s experience begins before they meet with a provider. The welcome, assistance, and organization provided at the front desk can help patients feel comfortable and supported throughout their visit. We are seeking a service-minded professional who will contribute to a respectful, organized, and patient-centered clinic environment.

About The Role

The Customer Relations Specialist (CRS) is the welcoming face and first point of contact for patients, visitors, and callers at Compass Health Network. In this patient-facing role, you will support appointment check-in and check-out, assist with scheduling and inquiries, verify patient and insurance information, and collect co-pays. You will also help maintain an orderly front office and contribute to the daily operations of a busy clinic. Your attention to detail, communication skills, and commitment to helpful service will play an important part in creating a positive experience at every interaction. Schedule: Monday through Thursday, 9:30 a.m.-6:00 p.m.; Friday, 8:30 a.m.-5:00 p.m. Local travel between nearby clinic locations may be required based on operational needs.

Qualifications

A high school diploma or GED is preferred. At least one year of customer service experience is required. Candidates must have a valid driver’s license and meet the agency’s established minimum automobile coverage requirements. The successful candidate will communicate clearly and professionally, stay organized while managing competing tasks, and demonstrate careful attention to detail. Basic computer and data-entry skills are needed to enter and update information accurately in electronic health records and other systems. Comfort working in a busy, high-traffic, patient-facing setting is important, as is a willingness to travel locally between clinic sites when needed. Candidates must be able to handle sensitive information responsibly and follow applicable privacy requirements, including HIPAA guidelines.

Responsibilities

Welcome patients and visitors promptly and provide courteous, helpful customer service throughout each interaction. Manage appointment check-in and check-out for primary care, dental, behavioral health, and specialty services. Verify demographic, insurance, and other relevant patient information, and collect co-pays in accordance with clinic procedures. Complete required paperwork and ensure that patient details are entered accurately and consistently into electronic health records. Answer incoming calls, respond to messages, direct inquiries to the appropriate team members, and assist patients with appointment scheduling. Help keep the reception area, front office, and waiting areas clean, organized, and welcoming. Coordinate with colleagues to support smooth day-to-day clinic operations and help address routine patient service needs. Protect patient confidentiality at all times, follow HIPAA requirements and agency procedures, and travel to nearby clinic locations when requested.

Benefits

This role offers the opportunity to contribute to an integrated care team and help patients access multiple types of services through a welcoming, organized front-office experience. You will work alongside clinic colleagues who share responsibility for supporting patient care and daily operations. Benefits and employment eligibility details can be discussed during the hiring process.

Equal Opportunity

Compass Health Network is committed to providing equal employment opportunities. Employment decisions are made in accordance with applicable laws and without unlawful discrimination. We welcome applicants who can contribute to a respectful, inclusive workplace and provide professional, compassionate service to the patients and communities we serve.