Patient Experience Front Desk Specialist

Foothill Regional Medical Center; Tustin (CA); On-site; USD 27,552 - 30,307; Full time

Job summary

Foothill Regional Medical Center in California seeks a Front Desk Clerk to be the first contact for patients and visitors in a busy clinic operations setting. You will handle patient registration, scheduling, insurance verification, and payment collection with accuracy and a patient-first mindset.

The role requires one year of medical front office experience, strong communication, and excellent organization.

Qualifications

• Minimum of one year of medical front office experience including scheduling, registration, and insurance verification.
• Experience with RIS/EMR or similar healthcare software.
• Strong customer service, communication, and interpersonal skills.
• Excellent organizational skills and attention to detail.
• High school diploma or GED required.

Responsibilities

• Welcome patients and visitors in a courteous, professional manner and ensure a positive first impression.
• Accurately register and check in patients by verifying identification, demographic information, insurance coverage, and referral documentation.
• Update and maintain patient records within the Radiology Information System (RIS).
• Collect co-pays, deductibles, balances, and other patient payments while ensuring accurate documentation and reconciliation.
• Complete required patient registration forms and obtain necessary signatures.
• Scan and upload medical, insurance, and registration documents into the RIS system.
• Schedule, reschedule, and confirm appointments while providing patients with exam preparation instructions.
• Support office operations by performing additional duties as assigned by leadership.

Skills

Medical front office experience

RIS/EMR knowledge

Customer service

Communication

Organizational skills

Confidentiality

Multitasking

Compassionate care

Education

High school diploma or GED

Tools

RIS

EMR

Job description

Foothill Regional Medical Center in California seeks a Front Desk Clerk to be the first contact for patients and visitors in a busy clinic operations setting. You will handle patient registration, scheduling, insurance verification, and payment collection with accuracy and a patient-first mindset.

The role requires one year of medical front office experience, strong communication, and excellent organization.