Patient Experience Front Desk Specialist

PainPoint Health; Town of Plainfield (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Health Savings Account (HSA)

Retirement Savings Program

Life & AD&D Insurance

Paid Time Off (PTO)

Company-Paid Holidays

DailyPay - On-Demand Pay Access

Job summary

Pain & Spine Institute in Joliet, IL is seeking a Medical Receptionist to support daily front-office operations and patient-facing activities. You will manage check-in/check-out, scheduling, EMR updates, documentation, and essential paperwork.

The role emphasizes patient confidentiality, accurate records, courteous service, and seamless coordination with physicians and staff in a fast-paced healthcare setting.

Qualifications

• High School Diploma or GED is required.
• At least 1 year of administrative experience.
• At least 1 year of hands-on EMR experience.
• Strong communication, customer service, and interpersonal skills.
• Excellent organization and attention to detail.
• Basic knowledge of clerical procedures, recordkeeping, and filing.
• Ability to work independently in a fast-paced healthcare environment.
• Understanding of patient confidentiality and privacy requirements.
• Knowledge of medical terminology and office ethics.
• Proficiency with Microsoft Office or similar software.

Responsibilities

• Greet, check in, and check out patients while providing friendly, professional service.
• Register patients, collect co-pays/deposits, and ensure required paperwork, forms, and consents are completed.
• Answer and direct phone calls and assist patients with scheduling needs.
• Schedule and reschedule appointments, proactively offering earlier openings when available and managing waitlists.
• Schedule follow-up appointments at checkout and document when follow-up cannot be scheduled.
• Create, update, organize, and maintain accurate electronic medical records.
• Obtain and document patient information, medical histories, vital signs, and test results as needed.
• Prepare examination rooms and help maintain a clean, organized facility with appropriate supplies.
• Maintain strict patient confidentiality and comply with HIPAA, OSHA, and other healthcare standards.
• Communicate effectively with patients, families, physicians, and office staff.

Skills

Communication skills

Customer service

Interpersonal skills

Organization

Attention to detail

Microsoft Office

Education

High School Diploma or GED

Tools

EMR experience

Microsoft Office

Job description

Pain & Spine Institute in Joliet, IL is seeking a Medical Receptionist to support daily front-office operations and patient-facing activities. You will manage check-in/check-out, scheduling, EMR updates, documentation, and essential paperwork.

The role emphasizes patient confidentiality, accurate records, courteous service, and seamless coordination with physicians and staff in a fast-paced healthcare setting.