Medical Receptionist

PainPoint Health; Plainfield (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Health Savings Account (HSA)

Retirement Savings Program

Life & AD&D Insurance

LifeMart Employee Discount Program

Health Management Tools

Employee Assistance Program (EAP)

Emergency Travel Assistance Program

Paid Time Off (PTO)

Company-Paid Holidays

Bonusly Employee Recognition Platform

DailyPay - On-Demand Pay Access

Job summary

Pain & Spine Institute is seeking a friendly Medical Receptionist to support day-to-day front-office operations in Joliet, IL. You will greet patients, manage check-in/check-out, handle scheduling, and maintain EMR updates with attention to confidentiality and accuracy.

The role requires 1+ year of administrative and EMR experience, strong communication, and organization, along with proficiency in Microsoft Office. Full-time, on-site position with comprehensive benefits.

Qualifications

• High School Diploma or GED required.
• At least 1 year of administrative experience.
• At least 1 year of hands-on EMR experience.
• Strong communication, customer service and interpersonal skills.
• Excellent organization and attention to detail.
• Basic knowledge of clerical procedures, recordkeeping, and filing.
• Ability to work independently in a fast-paced healthcare environment.
• Understanding of patient confidentiality and privacy requirements.
• Knowledge of medical terminology and office ethics.
• Proficiency with Microsoft Office or similar software.

Responsibilities

• Greet, check in, and check out patients with friendly, professional service.
• Register patients, collect co-pays/deposits, and ensure required paperwork is completed.
• Answer and direct phone calls and assist with scheduling needs.
• Schedule and reschedule appointments, offer earlier openings when possible, manage waitlists.
• Schedule follow-ups at checkout and document if scheduling isn’t possible.
• Create, update, and maintain accurate electronic medical records.
• Obtain and document patient information, histories, vital signs, and test results as needed.
• Prepare examination rooms and maintain a clean, organized facility.
• Maintain HIPAA and other healthcare standards compliance; protect confidentiality.
• Communicate effectively with patients, families, physicians, and staff.
• Complete required training and other duties as assigned.

Skills

Communication skills

Customer service

Organizational skills

Attention to detail

Medical terminology

Independence

HIPAA knowledge

Calm under pressure

Education

High School Diploma or GED

Tools

EMR software

Microsoft Office

Job description

Medical Receptionist
Full-Time | $18-$20/hour | Monday-Friday, 7:30 AM-5:00 PM
Location: Joliet, IL 60435

About Pain & Spine Institute

Pain & Spine Institute (PSI) is a multidisciplinary pain practice serving Northwest Indiana and the greater Chicago area. Our physicians specialize in advanced interventional pain treatments, including diagnostic nerve blocks, spinal injections, neuromodulation, and regenerative therapies.

Why Join Us?

• Competitive $18-$20/hour pay
• Consistent Monday-Friday schedule
• Work alongside experienced pain management professionals
• Supportive, collaborative, patient-focused environment
• Opportunity to make a meaningful impact on the patient experience

Position Summary

We are seeking a Medical Receptionist to support the day-to-day administrative and patient-facing operations of our practice. This role serves as an important first point of contact for patients while managing check-in/check-out, scheduling, EMR updates, documentation, and other front-office functions.

Key Responsibilities

• Greet, check in, and check out patients while providing friendly, professional service.
• Register patients, collect co-pays/deposits, and ensure required paperwork, forms, and consents are completed.
• Answer and direct phone calls and assist patients with scheduling needs.
• Schedule and reschedule appointments, proactively offering earlier openings when available and managing waitlists.
• Schedule follow-up appointments at checkout and document when follow-up cannot be scheduled.
• Create, update, organize, and maintain accurate electronic medical records.
• Obtain and document patient information, medical histories, vital signs, and test results as needed.
• Prepare examination rooms and help maintain a clean, organized facility with appropriate supplies.
• Maintain strict patient confidentiality and comply with HIPAA, OSHA, and other healthcare standards.
• Communicate effectively with patients, families, physicians, and office staff.
• Complete required training and other duties as assigned.

Qualifications
Required

• High School Diploma or GED
• At least 1 year of administrative experience
• At least 1 year of hands-on EMR experience
• Strong communication, customer service, and interpersonal skills
• Excellent organization and attention to detail
• Basic knowledge of clerical procedures, recordkeeping, and filing
• Ability to work independently in a fast-paced healthcare environment
• Understanding of patient confidentiality and privacy requirements
• Knowledge of medical terminology and office ethics
• Proficiency with Microsoft Office or similar software

Preferred

• Previous experience working in a healthcare facility

Benefits

• Health, Dental & Vision Insurance
• Health Savings Account (HSA)
• Retirement Savings Program
• Life & AD&D Insurance
• LifeMart Employee Discount Program
• Health Management Tools
• Employee Assistance Program (EAP)
• Emergency Travel Assistance Program
• Paid Time Off (PTO)
• Company-Paid Holidays
• Bonusly Employee Recognition Platform
• DailyPay - On-Demand Pay Access

Join Our Team

If you're a friendly, organized professional who enjoys helping patients and keeping a medical practice running smoothly, we'd love to hear from you.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.