Compassionate Medical Front Desk Specialist (Mon-Fri)

PainPoint Health; Plainfield (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Health Savings Account (HSA)

Retirement Savings Program

Life & AD&D Insurance

LifeMart Employee Discount Program

Health Management Tools

Employee Assistance Program (EAP)

Emergency Travel Assistance Program

Paid Time Off (PTO)

Company-Paid Holidays

Bonusly Employee Recognition Platform

DailyPay - On-Demand Pay Access

Job summary

Pain & Spine Institute is seeking a friendly Medical Receptionist to support day-to-day front-office operations in Joliet, IL. You will greet patients, manage check-in/check-out, handle scheduling, and maintain EMR updates with attention to confidentiality and accuracy.

The role requires 1+ year of administrative and EMR experience, strong communication, and organization, along with proficiency in Microsoft Office. Full-time, on-site position with comprehensive benefits.

Qualifications

• High School Diploma or GED required.
• At least 1 year of administrative experience.
• At least 1 year of hands-on EMR experience.
• Strong communication, customer service and interpersonal skills.
• Excellent organization and attention to detail.
• Basic knowledge of clerical procedures, recordkeeping, and filing.
• Ability to work independently in a fast-paced healthcare environment.
• Understanding of patient confidentiality and privacy requirements.
• Knowledge of medical terminology and office ethics.
• Proficiency with Microsoft Office or similar software.

Responsibilities

• Greet, check in, and check out patients with friendly, professional service.
• Register patients, collect co-pays/deposits, and ensure required paperwork is completed.
• Answer and direct phone calls and assist with scheduling needs.
• Schedule and reschedule appointments, offer earlier openings when possible, manage waitlists.
• Schedule follow-ups at checkout and document if scheduling isn’t possible.
• Create, update, and maintain accurate electronic medical records.
• Obtain and document patient information, histories, vital signs, and test results as needed.
• Prepare examination rooms and maintain a clean, organized facility.
• Maintain HIPAA and other healthcare standards compliance; protect confidentiality.
• Communicate effectively with patients, families, physicians, and staff.
• Complete required training and other duties as assigned.

Skills

Communication skills

Customer service

Organizational skills

Attention to detail

Medical terminology

Independence

HIPAA knowledge

Calm under pressure

Education

High School Diploma or GED

Tools

EMR software

Microsoft Office

Job description

Pain & Spine Institute is seeking a friendly Medical Receptionist to support day-to-day front-office operations in Joliet, IL. You will greet patients, manage check-in/check-out, handle scheduling, and maintain EMR updates with attention to confidentiality and accuracy.

The role requires 1+ year of administrative and EMR experience, strong communication, and organization, along with proficiency in Microsoft Office. Full-time, on-site position with comprehensive benefits.