Patient Experience Front Desk Specialist

Clarkson Eyecare; Sterling (VA); On-site; USD 33,000 - 42,000; Full time

Job summary

EyeCare Partners in Sterling, VA seeks a Front Office Specialist to be the welcoming first point of contact and ensure a world class Total Patient Experience. You will handle check-in/out, verify insurance, schedule, and support the administrative flow in a busy clinic.

The ideal candidate has at least 1 year in customer-facing roles, preferably in a medical office, and proficiency with MS Office. You must be able to work in a fast-paced team environment with a professional attitude.

Qualifications

• Minimum 1 year in a role interacting with customers/patients.
• Prefer medical office/ophthalmic experience.
• Must be eligible to work in the United States.

Responsibilities

• Greet and assist patients as they arrive and check them in/out.
• Answer phones and provide courteous service.
• Verify insurance authorizations and collect payments.
• Manage patient flow and communicate with team to maximize efficiency.
• Perform general office duties and maintain HIPAA compliance.

Skills

Customer service

Communication

Professionalism

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners in Sterling, VA seeks a Front Office Specialist to be the welcoming first point of contact and ensure a world class Total Patient Experience. You will handle check-in/out, verify insurance, schedule, and support the administrative flow in a busy clinic.

The ideal candidate has at least 1 year in customer-facing roles, preferably in a medical office, and proficiency with MS Office. You must be able to work in a fast-paced team environment with a professional attitude.