Patient Experience Front Desk Specialist

Allergy & ENT Associates; Shenandoah (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Allergy & ENT Associates in Shenandoah, TX is seeking a friendly front desk receptionist to welcome patients, collect documents, and assist with billing using electronic systems. The role emphasizes efficient patient flow and accurate updating of charts in a HIPAA-conscious environment.

Responsibilities include handling phone calls, directing visitors, coordinating appointments, and collaborating with clinical staff to ensure a positive patient experience.

Qualifications

• Greet patients and visitors in a polite, prompt manner.
• Communicate effectively with staff and departments.
• Maintain confidentiality and HIPAA compliance.

Responsibilities

• Greet patients and visitors with a smile and provide directions or instructions as needed.
• Process paperwork and update patient information; assist with co-pays and signatures.
• Use electronic systems for billing and chart updates; ensure waiting area is clean and orderly.
• Schedule and coordinate appointments; answer phones and manage patient inquiries.
• Escalate issues to leadership with constructive solutions and support patient engagement.

Job description

Allergy & ENT Associates in Shenandoah, TX is seeking a friendly front desk receptionist to welcome patients, collect documents, and assist with billing using electronic systems. The role emphasizes efficient patient flow and accurate updating of charts in a HIPAA-conscious environment.

Responsibilities include handling phone calls, directing visitors, coordinating appointments, and collaborating with clinical staff to ensure a positive patient experience.