Patient Experience Front Desk Specialist

Sports Medicine North; Rhode Island; On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Growth opportunities

Competitive pay

Generous PTO

Benefits package

Job summary

Ortho Rhode Island in Wakefield, RI is seeking a Front Desk Specialist to greet patients, register information, verify insurance, and schedule visits. You will triage patients, collect copays, and direct vendors as needed, joining a busy front desk team.

Hours vary with office hours: Monday-Thursday 6:30 am–6:30 pm and Friday 6:30 am–4:30 pm. Experience with Microsoft Office and HIPAA knowledge is preferred; bilingual skills are a plus.

Qualifications

• High School Graduate or equivalent.
• Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position.
• Experience with Microsoft Office (Word, Excel, and PowerPoint).
• Discretion to work with confidential information.
• Knowledge of HIPAA Regulations
• Pertinent job-related experience and Medical Terminology
• Bilingual Spanish or Portuguese a plus

Responsibilities

• Greet patients in a prompt, courteous and helpful manner.
• Accurately and expeditiously register and update patients’ demographic information.
• Verify insurance eligibility and benefits and document appropriately.
• Obtain and document referrals.
• Ability to triage patients and appropriately schedule them.
• Notify patients of and collect on copays and past due balances.
• Check out procedures including scheduling future appointments and outside testing.
• Other duties as assigned.

Skills

Customer service

Discretion

Medical terminology

HIPAA regulations

Bilingual (Spanish/Portuguese) a plus

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Ortho Rhode Island in Wakefield, RI is seeking a Front Desk Specialist to greet patients, register information, verify insurance, and schedule visits. You will triage patients, collect copays, and direct vendors as needed, joining a busy front desk team.

Hours vary with office hours: Monday-Thursday 6:30 am–6:30 pm and Friday 6:30 am–4:30 pm. Experience with Microsoft Office and HIPAA knowledge is preferred; bilingual skills are a plus.