Patient Care Concierge & Front Desk Specialist

Rhode Island Hospital; Providence (RI); On-site; USD 25,000 - 41,000; Full time

Job summary

Rhode Island Hospital in East Providence, RI is seeking a Patient Service Representative to provide front-desk support and administrative services in an outpatient medical practice. You will register patients, schedule appointments, verify insurance, collect co-pays, and maintain accurate patient information.

The role involves triaging calls, ensuring smooth patient flow, and supporting clinical staff while safeguarding privacy and confidentiality in a busy outpatient setting.

Qualifications

• Two years of experience in a healthcare environment.
• Proficiency in English and computer skills.
• Familiarity with medical terminology.
• Strong interpersonal and communication skills.
• Ability to provide service with consideration for patients' developmental stages and cultural backgrounds.

Responsibilities

• Answers and triages telephone calls, takes accurate messages, directs calls appropriately, and ensures follow-up.
• Obtains and enters patient registration information accurately.
• Schedules, confirms, and reschedules appointments and tracks missed appointments.
• Obtains required insurance authorizations and referrals and verifies financial and insurance information.
• Checks patients in, verifies demographic and insurance information, obtains identification and insurance cards, and collects and posts co-payments.
• Maintains efficient patient flow and notifies clinical staff of patient arrivals.
• Performs patient check-out functions, including scheduling follow-up appointments, diagnostic testing, and hospital procedures.
• Ensures required coding and documentation are complete before patient departure.
• May create and maintain patient medical records.
• Reconciles and batches encounter forms at the end of the day.
• Maintains established quality, safety, environmental, and infection-control standards.
• Protects patient privacy and confidentiality.

Skills

Healthcare experience

English proficiency

Computer skills

Medical terminology

Interpersonal skills

Cultural sensitivity

Job description

Rhode Island Hospital in East Providence, RI is seeking a Patient Service Representative to provide front-desk support and administrative services in an outpatient medical practice. You will register patients, schedule appointments, verify insurance, collect co-pays, and maintain accurate patient information.

The role involves triaging calls, ensuring smooth patient flow, and supporting clinical staff while safeguarding privacy and confidentiality in a busy outpatient setting.