Customer Service Representative Job

FYZICAL Therapy & Balance Centers; Huntersville (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Advancement opportunities

Continuing education opportunities

Job summary

FYZICAL Therapy & Balance Centers in Huntersville, NC, is seeking a dedicated Customer Service Representative to join their team. In this role, you will be the patient's first and last impression as they arrive and leave the facility. You will manage front office duties and patient scheduling, working closely with patients and clinical staff to enhance their experience.

Ideal candidates possess strong communication skills, attention to detail, and a positive attitude. Join a supportive team dedicated to transforming the physical therapy industry while advancing your career.

Qualifications

• High school diploma or equivalent required.
• Valid driver's license and reliable transportation necessary.
• Excellent detail-handling and communication skills are essential.

Responsibilities

• Greet and welcome patients to create a great first impression.
• Confirm scheduling, reminders, cancellations via phone or email.
• Manage front office duties including answering phones and emails.

Skills

Communication skills

Multitasking

Detail-oriented

Positive attitude

Integrity

Empathy towards patients

Education

High school diploma or equivalent

Tools

WebPT

Job description

Customer Service Representative – Huntersville, NC 84991

Why You'll Love This Job

Client Care Specialist (Customer Service/Billing)

If you have a passion for helping others and enjoy interacting with the public, FYZICAL Therapy & Balance Centers, a leading physical therapy and wellness company, has a Client Care Specialist opening in Charlotte area, NC, that is a perfect fit for you! As the first and last person our patients see when they enter and leave our cutting‑edge facility, your role as Client Care Specialist is central to our daily operations. You will join a high performing team that works together to help patients get back to the lives they love. We are committed to changing the physical therapy and wellness industry by creating innovative, non‑traditional, individualized treatment plans. As part of the FYZICAL family, you can take advantage of advancement opportunities, state‑of‑the‑art technology and grow your career with an ownership team and clinical staff who are fully invested in your success. As our Client Care Specialist, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth.

Responsibilities

• Greet and welcome patients as they enter the clinic to create a great first impression
• Confirm patient scheduling, appointments, reminders, cancellations (via phone, e‑mail, etc.)
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Disseminate information to patients and act as a go‑between for patients, FYZICAL clinical staff, and referring physicians
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Review treatment plan fees and payment options with patients
• Collect and manage all payments, insurance verification, explanation of benefits communicationMaintain knowledge of various insurance plans and networks
• Utilize WebPT for patient scheduling and records
• Fax reports to physicians and keep a log of incoming reports
• Communicate with management and clinicians about scheduling/patient arrival

Skills & Qualifications

• High school diploma or equivalent
• Valid driver's license and reliable transportation
• Great communicator and multitasker, detail-oriented
• Positive attitude, good work ethic, integrity and empathetic toward people that are in pain
• H.S. graduate or GED certificate
• Up-to-date DL and a dependable vehicle
• Excellent at handling details, communicating and multitasking
• Great demeanor, strong integrity and compassion

Apply today to join the team at one of the many independently owned and operated FYZICAL franchise locations across the nation. Members of the FYZICAL Family radiate excitement and enthusiasm for the future because our franchise model is transforming an industry dominated by hospitals and corporations. From all across the nation—in large cities, rural communities, and small towns—FYZICAL teams are achieving amazing results for their patients and careers.