Patient Experience Front Desk Specialist

OurHealth Professional Physicians Group; Pensacola (FL); Vor Ort; USD 26.000 - 32.000; Vollzeit

Zusammenfassung

Marathon Health in Pensacola is seeking an administrative professional to provide front office support at our health centers. You will greet visitors, answer calls, assist with appointments, and maintain calendars while creating professional documents.

Responsibilities include daily cash handling, updating patient records in the EMR, coordinating with medical staff, and ensuring HIPAA confidentiality. Proficiency with Microsoft Teams and Microsoft 365 suite is highly valued, as is a high school

Qualifikationen

• High school diploma or GED required and 1-3 years of related professional experience in a medical office environment or equivalent combination of education and experience.
• Associate degree in healthcare or a related field preferred.
• Must be proficient in the use of an electronic medical record system.
• Strong technical expertise using Microsoft Teams and Microsoft 365 including Word, Excel, Outlook, PowerPoint, etc.

Aufgaben

• Answer incoming calls on general office phone, validate member status, answer emails or other electronic messages, respond as appropriate, answer questions and refer questions to medical staff as needed.
• Welcomes patients and visitors by greeting them, in person or on the telephone.
• Optimizes patients' satisfaction, provider time, and room utilization by scheduling appointments in person or by telephone
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.

Kenntnisse

Customer service

Time management

Communication skills

Multitasking

Ausbildung

High school diploma or GED

Associate degree in healthcare or related field

Tools

Microsoft Teams

Microsoft 365

Word

Excel

Outlook

PowerPoint

Jobbeschreibung

Marathon Health in Pensacola is seeking an administrative professional to provide front office support at our health centers. You will greet visitors, answer calls, assist with appointments, and maintain calendars while creating professional documents.

Responsibilities include daily cash handling, updating patient records in the EMR, coordinating with medical staff, and ensuring HIPAA confidentiality. Proficiency with Microsoft Teams and Microsoft 365 suite is highly valued, as is a high school