Patient Experience Front Desk Specialist

Kettering Health Network; Ohio; On-site; USD 36,000 - 48,000; Full time

Job summary

Kettering Health Network in Centerville is seeking a Front Desk Administrator to provide essential administrative support in the physician office.

You will be the first point of contact, answering phones and greeting patients, registering, and handling check-out duties including co-pay collection and scheduling follow-ups.

Successful candidates will be organized, discreet, and able to communicate effectively with staff and the public while maintaining patient confidentiality.

Qualifications

• Front desk or office experience desired in a medical setting.
• Ability to maintain confidentiality and discretion.
• Good communication with staff and the public.

Responsibilities

• Provides administrative support and is the first contact for the office.
• Answers and screens calls, greets patients, registers patients, prepares charts.
• Handles check-out duties, reviews encounter forms, collects co-pays, schedules follow-ups; day-end reconciliation.

Skills

Customer service

Phone etiquette

Communication

Confidentiality

Teamwork

Education

High School Diploma

Tools

EMR familiarity

Job description

Kettering Health Network in Centerville is seeking a Front Desk Administrator to provide essential administrative support in the physician office.

You will be the first point of contact, answering phones and greeting patients, registering, and handling check-out duties including co-pay collection and scheduling follow-ups.

Successful candidates will be organized, discreet, and able to communicate effectively with staff and the public while maintaining patient confidentiality.