Patient Experience Front Desk Specialist

Epic Health; Northfield (NJ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive Pay

Health benefits

401(k) plan

Paid time off

Professional development

Supportive environment

Job summary

EPIC Health in Northfield, NJ seeks a Medical Receptionist to create a welcoming, patient-centered front desk experience. You will manage check-ins, assist with virtual tablets, and ensure smooth lobby operations while supporting the office team.

Ideal candidates are organized, tech-savvy, and focused on delivering outstanding service to every patient. Travel to other locations may be required as needed.

Qualifications

• At least 1 year in a customer service role.
• Previous medical office experience preferred.
• Strong verbal communication and organization.
• Proficient with computers and quick to learn.

Responsibilities

• Greet patients warmly and check them in.
• Assist with virtual tablets and answer questions.
• Manage walk-ins and schedule changes.
• Troubleshoot issues and escalate to team.
• Open/close front desk tasks and maintain lobby.

Skills

Customer service

Verbal communication

Organizational skills

Tech proficiency

Front desk

Tools

Computer literacy

Job description

EPIC Health in Northfield, NJ seeks a Medical Receptionist to create a welcoming, patient-centered front desk experience. You will manage check-ins, assist with virtual tablets, and ensure smooth lobby operations while supporting the office team.

Ideal candidates are organized, tech-savvy, and focused on delivering outstanding service to every patient. Travel to other locations may be required as needed.