Medical Receptionist

Epic Health; Northfield (NJ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive Pay

Health benefits

401(k) plan

Paid time off

Professional development

Supportive environment

Job summary

EPIC Health in Northfield, NJ seeks a Medical Receptionist to create a welcoming, patient-centered front desk experience. You will manage check-ins, assist with virtual tablets, and ensure smooth lobby operations while supporting the office team.

Ideal candidates are organized, tech-savvy, and focused on delivering outstanding service to every patient. Travel to other locations may be required as needed.

Qualifications

• At least 1 year in a customer service role.
• Previous medical office experience preferred.
• Strong verbal communication and organization.
• Proficient with computers and quick to learn.

Responsibilities

• Greet patients warmly and check them in.
• Assist with virtual tablets and answer questions.
• Manage walk-ins and schedule changes.
• Troubleshoot issues and escalate to team.
• Open/close front desk tasks and maintain lobby.

Skills

Customer service

Verbal communication

Organizational skills

Tech proficiency

Front desk

Tools

Computer literacy

Job description

Position: Medical Receptionist

Location: Northfield, NJ

Create Unforgettable First Impressions at EPIC Health

At EPIC Health, we believe every patient interaction starts with you. As a Medical Receptionist, you'll be the welcoming face that sets the tone for an exceptional healthcare experience. Your role is vital in creating a positive, patient-centered atmosphere while ensuring the smooth operation of our front desk. If you're organized, tech-savvy, and committed to delivering unmatched service, we'd love to have you on our team.

What You'll Do

Patient Experience

• Greet patients warmly, creating a sense of value and community.
• Guide patients through check-in processes, including assisting with virtual tablets and addressing any questions or concerns.
• Ensure a seamless guest flow by communicating effectively about walk-ins, schedule changes, or patient needs.
• Troubleshoot patient issues and elevate concerns to the appropriate team members, such as the office manager, physician, or billing department.

Front Desk Operations

• Perform all opening and closing tasks for the front desk and lobby, including: Printing patient demographics and schedules.
• Filing necessary paperwork.
• Maintaining a clean and organized lobby area.
• Manually check in patients unable to use virtual systems, ensuring everyone feels supported.

Collaboration and Teamwork

• Communicate efficiently with team members to provide updates on patient arrivals, delays, or other on-site needs.
• Foster an atmosphere of teamwork, contributing to the overall success of the office.

What You Bring

Qualifications

• Experience: At least 1 year in a customer service role. Preferred previous experience in a medical office setting.
• Focus: A patient-centered approach, ensuring every guest feels welcome and valued.
• Skills: Strong verbal communication abilities.
• Proficiency with computers and technology or the ability to quickly learn.
• Exceptional organizational and multitasking skills.

Additional Information

• May be required to travel to any of our current locations as needed.

Why Join EPIC Health?

At EPIC Health, we empower our team to deliver exceptional care and service in a supportive, mission-driven environment.

What We Offer

• Competitive Pay - Your expertise matters, and we reward it.
• Comprehensive Benefits - Health, vision, dental, disability, and life insurance.
• 401(k) Retirement Plan - Invest in your future.
• Paid Time Off and Holiday Pay - Balance your career and personal life.
• Professional Development - Expand your skills with ongoing training.
• Supportive Work Environment - Join a team that's committed to your success and well-being.

* Background checks are required for this role.