Patient Experience Front Desk Specialist

OVP HEALTH; Northern (KY); Hybrid; USD 28,000 - 36,000; Full time

Job summary

OVP Health Care is seeking a Patient Encounter Specialist to greet patients, schedule appointments by phone and in person, and assist with front desk duties. The role involves registering patients, collecting co-pays, entering insurance details, and coordinating with providers.

Ideal candidates will have a high school diploma, knowledge of medical office operations, and optionally CPR certification; dental setting experience is a plus. Strong communication and organizational skills are essential.

Qualifications

• High School diploma or GED required.
• Working knowledge of how a medical office runs.
• 1+ year of experience in the medical field preferred.
• CPR certification preferred.
• 2+ years experience in a dental setting.

Responsibilities

• Register new patients.
• Collect co-payments or balances on outstanding accounts.
• Input insurance information.
• Scan a photo ID and insurance cards.
• Check patients in and notify the nurse/provider that the patient is here and ready to be taken back.
• Check patients out.
• Answer all phone calls that come into your line.
• Make follow up appointments per the provider’s instructions.
• Assist the provider as needed.
• Type letters or send faxes for the provider or nurse if asked.
• File charts and pull them for the next day if using paper charts.
• Take messages for other staff and ensure delivery to the correct person.
• Send tasks to the correct person.
• Call next day’s patients if there is no automated calling system.
• Ensure charting is complete before filing.

Education

High School Diploma or G.E.D.

Job description

OVP Health Care is seeking a Patient Encounter Specialist to greet patients, schedule appointments by phone and in person, and assist with front desk duties. The role involves registering patients, collecting co-pays, entering insurance details, and coordinating with providers.

Ideal candidates will have a high school diploma, knowledge of medical office operations, and optionally CPR certification; dental setting experience is a plus. Strong communication and organizational skills are essential.