Patient Access & Front Desk Specialist

TriHealth; Plainville (OH); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Competitive shift differentials

Benefits package

Job summary

TriHealth is seeking a Front Office Specialist at our Cincinnati location to serve as the welcoming face of care and first point of contact for patients.

You will answer calls, greet and register patients, handle check-out duties, and assist with scheduling and payments, contributing to a smooth, compassionate patient experience.

Full‑time, day shift with competitive shift differentials and a comprehensive benefits package; PRN roles are not eligible for TriHealth benefits.

Qualifications

• High School Diploma or GED (Required)
• 3 - 4 years experience in a related field (Required)

Responsibilities

• Answers incoming telephone lines and appropriately handles, directs, and distributes calls.
• Demonstrates flexibility and takes initiative in seeking or accepting additional assignments.
• Schedules patient appointments and promptly informs the department of any issues.
• Accurately inputs patient registration information and updates insurance and demographic data.
• Accepts patient payments and records them accurately.
• Demonstrates courtesy and respect toward families, community professionals, agencies, office personnel, and team members; follows JCAHO and HIPAA protocols with access limited to job‑related information.
• Handles patient complaints and refers concerns to the manager as appropriate.

Skills

Customer service

Communication

Phone handling

Multitasking

Education

High School Diploma or GED

Job description

TriHealth is seeking a Front Office Specialist at our Cincinnati location to serve as the welcoming face of care and first point of contact for patients.

You will answer calls, greet and register patients, handle check-out duties, and assist with scheduling and payments, contributing to a smooth, compassionate patient experience.

Full‑time, day shift with competitive shift differentials and a comprehensive benefits package; PRN roles are not eligible for TriHealth benefits.