Patient Experience & Front Desk Specialist

Orthoarkansas, PA; Little Rock (AR); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

OrthoArkansas is seeking a Patient Services Representative to be the first contact for patients. You will greet arrivals, manage check-ins and check-outs, and collect copays while ensuring a welcoming, efficient experience throughout the clinic.

You will verify referrals, build patient records, assist with scheduling, and coordinate with clinical staff to maintain smooth patient flow. The role requires a high school diploma or GED and strong interpersonal, organizational, and multitasking skills.

Qualifikationen

• High school diploma or GED required.
• 0–6 months of related experience or training.
• Strong interpersonal and communication skills.
• Basic proficiency in 10-Key, word processing, and typing.

Aufgaben

• Greet every patient with a warm and friendly smile, making them feel welcome from the moment they arrive.
• Manage patient check-ins and check-outs, ensuring all necessary procedures are followed accurately.
• Collect copays and handle payments with precision and care.
• Verify that referrals are on file when required, ensuring compliance with clinic procedures.
• Balance TOS money at the end of each day and submit it according to clinic protocols.

Kenntnisse

Customer service

Multitasking

Communication

Typing

Ausbildung

High school diploma or GED

Tools

10-Key

Word processing

Typing

Jobbeschreibung

OrthoArkansas is seeking a Patient Services Representative to be the first contact for patients. You will greet arrivals, manage check-ins and check-outs, and collect copays while ensuring a welcoming, efficient experience throughout the clinic.

You will verify referrals, build patient records, assist with scheduling, and coordinate with clinical staff to maintain smooth patient flow. The role requires a high school diploma or GED and strong interpersonal, organizational, and multitasking skills.