Patient Experience Front Desk Specialist

Curalta Foot + Ankle; Lansdale (Montgomery County); On-site; USD 32,000 - 42,000; Full time

Job summary

Independence Foot & Ankle Associates in Lansdale, PA, is seeking a Full Time Front Desk Administrator to join our in-office team Monday through Friday. The FDA greets patients, assists with forms, and manages the front desk to ensure a welcoming patient experience.

This role requires strong multitasking, excellent time management, and a courteous, service-minded approach, with responsibilities spanning EMR registration, check-in/out, phone and email handling, and basic office duties in a

Qualifications

• HS Diploma/GED required.
• 2+ years' experience in medical reception.
• Ability to multi-task in a dynamic environment.
• Excellent time management and patient-focused service.
• Team player with strong communication.

Responsibilities

• Greet patients visiting the office and bid farewell at departure.
• Assist with required forms and patient intake.
• Register new patients in EMR with accurate demographics.
• Check-in returning patients and complete yearly updates.
• Check-out patients, collect copays and balances, and schedule follow-ups.
• Confirm appointments by phone and reschedule as needed.
• Handle phone calls and emails promptly with professionalism.
• Scan and process paperwork into EMR.
• Ensure HIPAA and OSHA compliance to protect information and safety.
• Run Daily Close reports and balance transactions.

Skills

Multi-tasking

Time management

Customer service

Detail oriented

Team player

Education

HS Diploma/GED

Job description

Independence Foot & Ankle Associates in Lansdale, PA, is seeking a Full Time Front Desk Administrator to join our in-office team Monday through Friday. The FDA greets patients, assists with forms, and manages the front desk to ensure a welcoming patient experience.

This role requires strong multitasking, excellent time management, and a courteous, service-minded approach, with responsibilities spanning EMR registration, check-in/out, phone and email handling, and basic office duties in a