Front Desk Administrator

Curalta Foot + Ankle; Lansdale (Montgomery County); On-site; USD 32,000 - 42,000; Full time

Job summary

Independence Foot & Ankle Associates in Lansdale, PA, is seeking a Full Time Front Desk Administrator to join our in-office team Monday through Friday. The FDA greets patients, assists with forms, and manages the front desk to ensure a welcoming patient experience.

This role requires strong multitasking, excellent time management, and a courteous, service-minded approach, with responsibilities spanning EMR registration, check-in/out, phone and email handling, and basic office duties in a

Qualifications

• HS Diploma/GED required.
• 2+ years' experience in medical reception.
• Ability to multi-task in a dynamic environment.
• Excellent time management and patient-focused service.
• Team player with strong communication.

Responsibilities

• Greet patients visiting the office and bid farewell at departure.
• Assist with required forms and patient intake.
• Register new patients in EMR with accurate demographics.
• Check-in returning patients and complete yearly updates.
• Check-out patients, collect copays and balances, and schedule follow-ups.
• Confirm appointments by phone and reschedule as needed.
• Handle phone calls and emails promptly with professionalism.
• Scan and process paperwork into EMR.
• Ensure HIPAA and OSHA compliance to protect information and safety.
• Run Daily Close reports and balance transactions.

Skills

Multi-tasking

Time management

Customer service

Detail oriented

Team player

Education

HS Diploma/GED

Job description

Independence Foot & Ankle Associates an affiliate of Curalta Foot + Ankle, LLC , has an opportunity for a Full Time Front Desk Administrator for our Lansdale, PA office. This role is in the office Monday- Friday.

The Front Desk Administrator(FDA) is the first and last person to interact with each visitor to a Curalta Foot & Ankle location. The FDA personifies our Above & Beyond approach to patient service and sets the tone for every appointment. They manage the front desk and handle any necessary administrative duties to create a welcoming environment for a better patient experience.

Essential Functions, Job Duties & Responsibilities:

• Greet patients visiting the office upon arrival, as well as say goodbye at their departure
• Be approachable and available to answer any questions and assist with completing the required forms
• Register new patients into the EMR system with accuracy, completing the New Patient Registration form, inputting all patient demographic information correctly, confirming insurance eligibility, and scanning all documents into patient charts
• Check-In returning patients in the EMR, confirming all necessary documentation is in place, including completing the Yearly Update Form
• Check-Out patients on the EMR, including collecting necessary Copays, outstanding balances, and any cost of products sold in office, as well as obtaining any signatures required for products or services provided in the office, and scheduling follow-up appointments
• Confirm patient appointments by phone, ensuring accuracy of all details including the Physician, timing and, if necessary, rescheduling accordingly
• Answer and direct phone calls in a timely manner with a positive attitude, being sure to handle all queries with compassion and professionalism
• Answer emails and voicemail messages as required, promptly and courteously
• Scan and process additional paperwork into the patient EMR, as necessary
• Comply strictly with OSHA (Occupational Safety and Health Administration) safety standards and HIPAA (Health Insurance Portability and Accountability) medical care regulations to guarantee the safety of our patients and security of their personal information
• Run Daily Close reports, ensuring all transactions are registered in the EMR and balanced accordingly
• Performs other related duties as assigned

Education & Experience:

• HS Diploma/GED equivalent required
• 2+ years' experience in medical reception

Skills and Abilities:

• Ability to multi-task and work in a dynamic environment.
• Excellent time management and the ability to prioritize direct patient care.
• Friendly, courteous, and service minded
• Efficient, thorough, and detail-oriented
• Team player with a focus on always improving the patient experience

Physical Requirements:

• Prolonged periods of sitting or standing at a desk and working on a computer
• Must be able to lift up to 15 pounds at times