Medical Front Desk & Patient Services Coordinator

US Foot & Ankle Specialists; Manassas (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance (Single & Family)

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

Paid Time Off (PTO)

Paid Holidays

Job summary

US Foot & Ankle Specialists seeks a Front Desk Receptionist to provide essential administrative support in a fast-paced medical office. You will greet patients, schedule appointments, manage records, process payments, and assist with insurance verifications.

The role requires strong customer service, confidentiality, and proficiency with Microsoft Office. Prior medical office experience is preferred; HIPAA compliance is mandatory.

Qualifications

• High School Diploma or GED equivalent.
• 2+ years of admin support in medical setting preferred.
• Knowledge of health insurance processes incl. pre-authorization, verification, CPT/ICD-9/ICD-10 preferred.
• Excellent customer service and interpersonal skills.
• Ability to build effective working relationships with patients, coworkers, and public.
• Strong communication, multi-tasking and problem-solving skills.
• Thrives in fast-paced, demanding environment.
• Maintain confidentiality and HIPAA compliance at all times.
• Team-oriented, flexible, eager to learn.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems.

Responsibilities

• Greet patients and address questions/concerns.
• Answer calls, provide information, transfer calls, take messages as needed.
• Schedule appointments and manage provider calendars.
• Register new patients and update demographics/financial information.
• Notify providers of arrivals; monitor delays and communicate updates.
• Maintain patient records via data entry, faxing, scanning.
• Collect payments including deductibles, coinsurance, balances, copays, OTC items.
• Review AR/AP changes since prior visits.
• Maintain logs for orthotics and schedule follow-ups.
• Monitor office supplies; place orders; coordinate equipment service.
• Verify insurance eligibility, referrals, and authorizations for next-day appointments.
• Prepare and process daily reports, deposit slips, upload financial records.
• Review billing claims and denials; gather info to resolve issues.
• Support additional office tasks and projects as needed.

Skills

Customer service

Communication

Multi-tasking

HIPAA compliance

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

US Foot & Ankle Specialists seeks a Front Desk Receptionist to provide essential administrative support in a fast-paced medical office. You will greet patients, schedule appointments, manage records, process payments, and assist with insurance verifications.

The role requires strong customer service, confidentiality, and proficiency with Microsoft Office. Prior medical office experience is preferred; HIPAA compliance is mandatory.