Patient Advocate & Front Desk Specialist

Frederick Foot and Ankle Specialists, P.C.; Frederick (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Frederick Foot and Ankle Specialists, P.C. is seeking a front desk receptionist to support patient services in a fast-paced clinic environment.

The role involves patient check-in/out, insurance verification, scheduling, and handling co-pays while maintaining a clean, organized reception area. Experience in medical offices is preferred, with strong communication and computer skills emphasized.

Qualifications

• High School diploma or equivalent.
• Minimum of 1 year customer service experience.
• Ability to lift up to 50 lbs and perform varied activities.
• Strong computer knowledge and written and spoken communication skills.
• Knowledge of medical terminology; familiarity with medical billing is a plus.
• Ability to work in a fast-paced clinic environment.

Responsibilities

• Register patients, collect and verify insurance information, and enter data into accounts.
• Answer phones, greet patients, schedule appointments and direct questions.
• Assist patients with forms, insurance authorizations, waivers, and eligibility checks.
• Collect co-pays and post payments; arrange payment plans when needed.
• Maintain and communicate the office schedule; notify changes to staff.
• Travel between Frederick offices as required.
• Ensure reception area, waiting room, and documentation are orderly.
• Support safety policies and participate in meetings.

Skills

Customer service

Communication skills

Phone etiquette

Ability to work under stress

Attention to detail

Education

High School diploma

Tools

Medical billing software

Job description

Frederick Foot and Ankle Specialists, P.C. is seeking a front desk receptionist to support patient services in a fast-paced clinic environment.

The role involves patient check-in/out, insurance verification, scheduling, and handling co-pays while maintaining a clean, organized reception area. Experience in medical offices is preferred, with strong communication and computer skills emphasized.