Patient-First Medical Front Desk Specialist

99mgmt; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) with matching

Medical insurance

Dental insurance

Vision insurance

Flexible Spending Account

Paid Time Off

Employee Assistance Program

Job summary

Internal Medicine Associates of Texas in Dallas seeks a friendly Front Office Receptionist to handle patient check-in/out, scheduling, payments, and basic front desk duties in a busy outpatient setting.

You will greet patients, verify insurance, collect payments, and manage EMR records, ensuring HIPAA compliance and professional service. The role supports efficient daily operations and welcomes a collaborative team environment.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year of experience in a front desk role within a medical or doctor’s office setting.
• Familiarity with insurance coverages, including co-pays, deductibles, and co-insurance.
• Bilingual candidates preferred.
• Proficiency in Microsoft Office applications.
• Experience with EMR systems; E-Clinical Works preferred.
• Knowledge of medical office management systems and administrative procedures.
• Strong time management skills with the ability to multitask and prioritize effectively.
• Service-oriented with excellent social perceptiveness.
• Excellent written and verbal communication skills.
• Strong organizational and planning abilities.

Responsibilities

• Greet patients and visitors, providing a professional and welcoming first impression
• Check patients in and out, ensuring accurate collection of demographic, billing, and insurance information
• Verify insurance eligibility, process referrals, and obtain prior authorizations as required
• Schedule, reschedule, and confirm patient appointments in coordination with providers
• Notify medical staff of patient arrivals and prepare charts/EMR records for visits
• Collect co-pays, deductibles, and outstanding balances; explain payment policies as needed
• Answer, screen, and direct phone calls; respond to patient inquiries or route to the appropriate staff member
• Maintain accurate patient records in the EMR system
• Assist in maintaining front office supplies and equipment
• Support quality improvement and process enhancement efforts
• Establish and maintain positive relationships with patients, providers, and staff
• Protect patient privacy and maintain HIPAA compliance
• Perform other administrative duties as assigned to ensure smooth daily operations

Skills

Front desk experience

Excellent communication

Time management

Microsoft Office

EMR familiarity

HIPAA knowledge

Bilingual

Education

High school diploma or equivalent

Tools

EMR systems

E-Clinical Works

Job description

Internal Medicine Associates of Texas in Dallas seeks a friendly Front Office Receptionist to handle patient check-in/out, scheduling, payments, and basic front desk duties in a busy outpatient setting.

You will greet patients, verify insurance, collect payments, and manage EMR records, ensuring HIPAA compliance and professional service. The role supports efficient daily operations and welcomes a collaborative team environment.