Patient Experience Front Desk Specialist

United Digestive; Duluth (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

United Digestive in Duluth, MN is seeking a Front Desk Representative to support physicians and management with patient check-in, payments, and chart preparation. The role focuses on accurate data entry and smooth patient flow.

This position requires high school diploma or GED, CMA preferred, 2–3 years in a specialty clinic (gastroenterology preferred). Proficiency with Greenway and Microsoft Office is expected, with strong communication and HIPAA compliance.

Qualifications

• High School Diploma or GED required; CMA preferred.
• 2-3 years of specialty clinic experience, gastroenterology experience preferred.
• Front Desk representative must be computer literate and able to operate Greenway and Microsoft Office.

Responsibilities

• Greets patients and visitors and assists with check-in.
• Collects co-payments and outstanding balances; manages patient accounts.
• Coordinates patient flow and scheduling; ensures chart preparation for visits.
• Maintains HIPAA compliance and patient confidentiality.
• Completes requests for information and ensures timely payments.

Skills

Front desk operations

Customer service

Communication

HIPAA compliance

Education

High School Diploma or GED

Certified Medical Assistant

Tools

Greenway

Microsoft Office

Job description

United Digestive in Duluth, MN is seeking a Front Desk Representative to support physicians and management with patient check-in, payments, and chart preparation. The role focuses on accurate data entry and smooth patient flow.

This position requires high school diploma or GED, CMA preferred, 2–3 years in a specialty clinic (gastroenterology preferred). Proficiency with Greenway and Microsoft Office is expected, with strong communication and HIPAA compliance.