Patient Experience Front Desk Specialist

Socket.dev; Columbus (OH); On-site; USD 26,000 - 34,000; Full time

Job summary

EyeCare Partners in Reynoldsburg is seeking a Front Office Specialist to be the first point of contact, setting the tone for a world class Total Patient Experience. This role handles essential administrative duties needed to create a smooth check-in/out for patients.

The ideal candidate will have strong customer service, medical office experience, and the ability to manage patient flow, insurance authorizations, payments, and daily reconciliations while maintaining HIPAA compliance.

Qualifications

• Previous medical office experience preferred; ophthalmic experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience.
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States.

Responsibilities

• Provide world class Total Patient Experience and build relationships with patients.
• Deliver excellent service in person or by phone.
• Greet patients promptly, with a smile, and thank them at departure.
• Answer phones and ensure courteous, prompt service.
• Manage patient flow to maximize efficiency and service.
• Verify insurance authorizations for accuracy.
• Process check-out, collect payments per procedures.
• Complete daily reconciliations and close out cash drawer.
• Comply with HIPAA and company policies.
• Perform general office duties as assigned.

Skills

Customer service

Communication

Professional demeanor

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners in Reynoldsburg is seeking a Front Office Specialist to be the first point of contact, setting the tone for a world class Total Patient Experience. This role handles essential administrative duties needed to create a smooth check-in/out for patients.

The ideal candidate will have strong customer service, medical office experience, and the ability to manage patient flow, insurance authorizations, payments, and daily reconciliations while maintaining HIPAA compliance.