Patient Experience Front Desk Specialist

Labcorp; Columbia City (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k)

PTO/FTO

Tuition reimbursement

Employee stock purchase plan

Job summary

Labcorp is seeking a Patient Intake Rep in Columbia City, IN. The role involves welcoming patients, scheduling, registration, data entry, and insurance verification to ensure smooth check-in and testing workflows.

The position requires a High School Diploma or GED and at least 1 year of customer service experience, with preference for patient-facing healthcare exposure. Monday–Friday schedule with rotating Saturdays.

Qualifications

• High School Diploma or GED or equivalent.
• 1 year or more of customer service experience.
• 1 year or more of patient-facing healthcare experience (preferred).

Responsibilities

• Schedule patient appointments and greet patients upon appointment arrival.
• Ensure a welcoming environment for all patients and visitors.
• Assist patients with registration and check-in procedures.
• Data entry of patient demographics and billing information.
• Verify insurance coverage and collect/post payments to patient accounts.
• Collect and prepare specimens for testing when needed.
• Call physician offices to confirm accuracy of test orders.
• Monitor and log patient wait times regularly.
• Notify supervisor of patient issues promptly.
• Promote and provide information about Labcorp patient services.
• Manage office supplies and inventory levels.
• Open and close the office when necessary.
• Perform administrative and clerical duties as necessary.

Skills

Customer service

Data entry

Attention to detail

MS Office

Teamwork

Color vision

Education

High School Diploma or GED

Tools

MS Office

Job description

Labcorp is seeking a Patient Intake Rep in Columbia City, IN. The role involves welcoming patients, scheduling, registration, data entry, and insurance verification to ensure smooth check-in and testing workflows.

The position requires a High School Diploma or GED and at least 1 year of customer service experience, with preference for patient-facing healthcare exposure. Monday–Friday schedule with rotating Saturdays.