Patient Front Desk Rep

Labcorp; Columbia City (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k)

PTO/FTO

Tuition reimbursement

Employee stock purchase plan

Job summary

Labcorp is seeking a Patient Intake Rep in Columbia City, IN. The role involves welcoming patients, scheduling, registration, data entry, and insurance verification to ensure smooth check-in and testing workflows.

The position requires a High School Diploma or GED and at least 1 year of customer service experience, with preference for patient-facing healthcare exposure. Monday–Friday schedule with rotating Saturdays.

Qualifications

• High School Diploma or GED or equivalent.
• 1 year or more of customer service experience.
• 1 year or more of patient-facing healthcare experience (preferred).

Responsibilities

• Schedule patient appointments and greet patients upon appointment arrival.
• Ensure a welcoming environment for all patients and visitors.
• Assist patients with registration and check-in procedures.
• Data entry of patient demographics and billing information.
• Verify insurance coverage and collect/post payments to patient accounts.
• Collect and prepare specimens for testing when needed.
• Call physician offices to confirm accuracy of test orders.
• Monitor and log patient wait times regularly.
• Notify supervisor of patient issues promptly.
• Promote and provide information about Labcorp patient services.
• Manage office supplies and inventory levels.
• Open and close the office when necessary.
• Perform administrative and clerical duties as necessary.

Skills

Customer service

Data entry

Attention to detail

MS Office

Teamwork

Color vision

Education

High School Diploma or GED

Tools

MS Office

Job description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we’re leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is seeking a Patient Intake Rep in Columbia City, IN

Work Schedule

Monday - Friday 7:00am-4:00pm, with rotating Saturdays.

Job Responsibilities

• Schedule patient appointments and greet patients upon appointment arrival
• Ensure a welcoming environment for all patients and visitors
• Assist patients with registration and check in procedures
• Data entry of patient demographics and billing information
• Verification of insurance coverage and collect/post payments to patient accounts
• Collect and prepare specimens for testing and analysis when needed
• Call physician offices to confirm the accuracy of test orders
• Monitor and log patient wait times on a regular basis
• Notify the supervisor of any patient issues in a timely manner
• Promote and provide information about LabCorp patient services
• Manage office supplies to ensure proper inventory levels
• Open and close the office when necessary
• Perform administrative and clerical duties as necessary

Minimum Qualifications

• High School Diploma or GED or equivalent
• 1 year or more of customer service experience

Preferred Qualifications

• 1 year or more of patient facing healthcare experience

Additional Job Standards

• Experience working in a team environment
• Strong data entry and organizational skills
• High level of attention to detail
• Proficient in MS Office
• Flexibility to work overtime as needed
• Able to pass a standardized colorblindness test

Benefits

• Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

PST Incentive Plan

PST's may be eligible for participation in the PST Incentive Plan, which pays a quarterly bonus based on performance metrics.

About Labcorp

At LabCorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step!

Our Patient Intake Representatives are the face of the company and are the point of contact for our patients. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step!

Equal Opportunity Employer

Labcorp Is Proud To Be An Equal Opportunity Employer. Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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