Patient Experience Front Desk Specialist

Michigan Orthopaedic Surgeons Pllc; Bingham Farms (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Michigan Orthopaedic Surgeons Pllc is seeking a Front Desk Representative to welcome patients, register them, verify insurance, collect payments, and schedule follow-ups. You will support efficient clinic operations and maintain patient confidentiality in a fast-paced setting.

The role emphasizes exceptional customer service, accuracy in data entry, and collaboration with physicians and staff. Ideal candidates have strong communication, 2+ years of customer service, and proficiency with computer

Qualifications

• High school diploma or GED required.
• Minimum 2 years of customer service experience.
• Strong communication and computer skills.

Responsibilities

• Welcome patients and create a positive, professional first impression.
• Verify and update patient demographic, insurance, emergency contact, and registration information.
• Ensure all required forms are completed and entered into the EHR.
• Verify insurance information to support accurate registration, billing, and reimbursement.
• Collect copays, outstanding balances, and other patient payments.
• Identify and resolve registration or insurance discrepancies to minimize delays and billing issues.
• Complete the patient check-out process efficiently and accurately.
• Schedule follow-up appointments according to provider protocols and recommendations.
• Provide patients with visit documentation, instructions, and other applicable correspondence.
• Deliver exceptional customer service to patients, families, and visitors throughout their visit.
• Place outbound calls to patients regarding appointments, registration, insurance, or other clinic-related needs.
• Communicate effectively with physicians, clinical staff, and fellow team members to support efficient clinic operations.
• Maintain patient confidentiality and comply with HIPAA, organizational policies, and applicable regulations.
• Perform additional duties that support clinic and departmental operations.

Skills

Customer service

Communication

Organization

HIPAA compliance

Professionalism

Education

High school diploma or GED

Tools

EHR systems

Billing software

Registration software

Job description

Michigan Orthopaedic Surgeons Pllc is seeking a Front Desk Representative to welcome patients, register them, verify insurance, collect payments, and schedule follow-ups. You will support efficient clinic operations and maintain patient confidentiality in a fast-paced setting.

The role emphasizes exceptional customer service, accuracy in data entry, and collaboration with physicians and staff. Ideal candidates have strong communication, 2+ years of customer service, and proficiency with computer