Patient Experience Front Desk Specialist - Optometry

Clarkson Eyecare, Inc.; St. Louis (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full Benefits Package

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Competitive Base Pay + Bonus

Paid Maternity Leave

Employee Discounts

Job summary

Clarkson Eyecare is seeking a Front Office Specialist in St. Louis, MO. Training provided—no prior eye-care experience required. You will be the first point of contact, handling check-in/out and patient flow to deliver a world-class Total Patient Experience.

We seek friendly, reliable individuals with strong customer service and multitasking abilities. Full benefits package, 401k with matching, PTO, holidays, and a competitive base pay with bonus are offered.

Qualifications

• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience.
• Previous medical office experience preferred; previous optometry and/or ophthalmology experience strongly preferred.
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patient's time, as well as doctor's time and schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and procedures, including HIPAA.
• General office duties and cleaning to be assigned by the manager.

Skills

Customer interaction

Medical office experience

Background check

Identity/work eligibility

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Clarkson Eyecare is seeking a Front Office Specialist in St. Louis, MO. Training provided—no prior eye-care experience required. You will be the first point of contact, handling check-in/out and patient flow to deliver a world-class Total Patient Experience.

We seek friendly, reliable individuals with strong customer service and multitasking abilities. Full benefits package, 401k with matching, PTO, holidays, and a competitive base pay with bonus are offered.