Patient Experience Front Desk & Scheduling Specialist

Bassett Healthcare Network; Village of Cooperstown (NY); On-site; USD 23,000 - 34,000; Full time

Job summary

Bassett Healthcare Network seeks a friendly Medical Office Assistant I in Cooperstown, NY. You will be the first point of contact for patients, providing courteous front-desk service and accurate scheduling for ambulatory care teams.

The role emphasizes customer service, attention to detail, and effective communication with nurses and providers to support a smooth patient experience. Responsibilities include registration, insurance screening, and timely data entry, with opportunities to

Qualifications

• Minimum one year of relevant work experience.
• High school diploma or GED required; associates degree preferred.
• Strong customer service and communication skills.

Responsibilities

• Be the first point of contact for patients and provide administrative support.
• Schedule appointments and manage registrations for ambulatory care teams.
• Handle phone calls, messages, and patient inquiries with professional courtesy.
• Assist with insurance eligibility, data entry, and revenue capture tasks.

Skills

Customer Service

Time Management

Computer Skills

Confidentiality

Interacting with People

Education

High School Diploma or GED

Associate Degree preferred

Job description

Bassett Healthcare Network seeks a friendly Medical Office Assistant I in Cooperstown, NY. You will be the first point of contact for patients, providing courteous front-desk service and accurate scheduling for ambulatory care teams.

The role emphasizes customer service, attention to detail, and effective communication with nurses and providers to support a smooth patient experience. Responsibilities include registration, insurance screening, and timely data entry, with opportunities to