Patient Experience Front Desk Lead (Float)

Athletico; Ames (IA); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical & Rx

Dental & Vision

HSA/FSA

401(k)

Job summary

Athletico is seeking aPatient Experience Coordinator to ensure accurate patient intake, financial clearance, and a seamless front-office experience across multiple clinics in Iowa. You will support enrollment, eligibility checks, and insurance verification while collaborating with clinical teams to maintain data integrity.

Responsibilities include handling payments, guiding patients through digital tools, and tracking KPIs for registration accuracy and patient satisfaction, with a strong

Qualifications

• Excellent customer service skills and professional demeanor.
• Strong written and verbal communication across diverse stakeholder groups.
• Accurate patient intake, registration, and data verification with HIPAA compliance.
• Ability to manage time, scheduling workflows, and cash collections.

Responsibilities

• Greet patients and deliver a seamless front-office experience.
• Complete patient intake and registration with accurate demographic/insurance data.
• Educate patients on financial responsibilities and payment options.

Skills

Customer service

Communication

Time management

Education

High School Diploma or GED

Tools

MS Office

Outlook

Excel

EMR/EHR systems

Scheduling platforms

Job description

Athletico is seeking aPatient Experience Coordinator to ensure accurate patient intake, financial clearance, and a seamless front-office experience across multiple clinics in Iowa. You will support enrollment, eligibility checks, and insurance verification while collaborating with clinical teams to maintain data integrity.

Responsibilities include handling payments, guiding patients through digital tools, and tracking KPIs for registration accuracy and patient satisfaction, with a strong