Patient Experience Front Desk Lead

Dorset County Hospital NHS Foundation Trust; South Carolina; Presencial; USD 30.000 - 37.000; Jornada completa

Descripción de la vacante

Dorset County Hospital NHS Foundation Trust is seeking a Main Receptionist to join the busy reception team in Dorchester. You will be the first point of contact for patients, visitors and staff, delivering welcoming, efficient service with strong communication and organisational skills.

The role emphasises confidentiality, calm handling of busy periods and a commitment to high standards of service in a healthcare environment.

Formación

• Experience in customer-facing reception roles.
• Ability to communicate clearly with patients, visitors and staff.
• Maintain confidentiality and handle sensitive information.

Responsabilidades

• Sorting and organising all incoming post to the Dorset County Hospital NHS Foundation Trust to agreed time schedules.
• Franking of outgoing post and sorting of outgoing internal post.
• Receiving and recording external deliveries and couriers.
• Answering telephone calls in a polite and friendly manner and directing to the appropriate staff.
• Providing information in response to enquiries from the public and complainants.
• Reviewing online systems to facilitate patient information (PAS).
• Maintain patient confidentiality at all times.
• Keep reception areas clean and tidy.
• Deal with anxious/distressed patients/visitors professionally.

Conocimientos

Customer service

Communication

Teamwork

Organisational skills

Herramientas

Franking machine

PAS system

Descripción del empleo

Dorset County Hospital NHS Foundation Trust is seeking a Main Receptionist to join the busy reception team in Dorchester. You will be the first point of contact for patients, visitors and staff, delivering welcoming, efficient service with strong communication and organisational skills.

The role emphasises confidentiality, calm handling of busy periods and a commitment to high standards of service in a healthcare environment.