Patient Experience Front Desk Coordinator (Medical Office)

Bassett Physical Therapy; Stanleytown (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k

Paid holidays

Vacation/sick time

Job summary

Bassett Physical Therapy is seeking a friendly receptionist to join our growing team. This full-time role greets patients and families, handles scheduling, phones, and basic front-office tasks under supervision.

You will process payments, maintain patient records, and support office operations with a teamwork-driven staff committed to high-quality care and a seamless patient experience.

Qualifications

• Prior medical office administrative experience.
• Strong customer service and communication skills.
• Proficient with data entry and basic software.
• Able to read policy procedures and work with supervision.
• Maintain accuracy in payments and scheduling.

Responsibilities

• Greet patients and families in a friendly manner.
• Handle scheduling and appointment coordination.
• Answer phone, take messages and redirect inquiries.
• Process patient payments and record transactions.
• Assist with intake procedures and data entry.
• Support billing team with basic information.

Skills

Customer service

Attention to detail

Data processing

Communication skills

Organization

Education

Medical office experience

Tools

Practice management software

Word/Excel/Google Docs/Sheets

Job description

Bassett Physical Therapy is seeking a friendly receptionist to join our growing team. This full-time role greets patients and families, handles scheduling, phones, and basic front-office tasks under supervision.

You will process payments, maintain patient records, and support office operations with a teamwork-driven staff committed to high-quality care and a seamless patient experience.