Front Desk Receptionist

Bassett Physical Therapy; Stanleytown (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k

Paid holidays

Vacation/sick time

Job summary

Bassett Physical Therapy is seeking a friendly receptionist to join our growing team. This full-time role greets patients and families, handles scheduling, phones, and basic front-office tasks under supervision.

You will process payments, maintain patient records, and support office operations with a teamwork-driven staff committed to high-quality care and a seamless patient experience.

Qualifications

• Prior medical office administrative experience.
• Strong customer service and communication skills.
• Proficient with data entry and basic software.
• Able to read policy procedures and work with supervision.
• Maintain accuracy in payments and scheduling.

Responsibilities

• Greet patients and families in a friendly manner.
• Handle scheduling and appointment coordination.
• Answer phone, take messages and redirect inquiries.
• Process patient payments and record transactions.
• Assist with intake procedures and data entry.
• Support billing team with basic information.

Skills

Customer service

Attention to detail

Data processing

Communication skills

Organization

Education

Medical office experience

Tools

Practice management software

Word/Excel/Google Docs/Sheets

Job description

Bassett Physical Therapy is looking for an upbeat and friendly receptionist to join our growing team! This Full Time position is responsible for greeting our patients and families, scheduling, answering the phone, processing payments, and performing other front office operational duties under general supervision. BPT was founded by therapists to provide comprehensive therapy, with the highest quality of care by a teamwork driven staff, to deliver best in class therapy services to our community. At BPT, we want to be the most respected therapy brand in our community. We will be the top choice for quality, patient centered care by providing a seamless patient experience. We will achieve this with our team of professionals continuously elevating their skills to be better tomorrow than we are today.

GENERAL BENEFITS INCLUDE:

• Monday through Friday Schedule
• Health, Dental, and Vision Insurance provided by Major Carriers
• Term Life Insurance (100% company paid)
• Optional Short-Term and Long-Term Disability Insurance
• Optional Accident, Cancer, and Hospital Supplemental Insurance
• 401k Retirement Plan
• Paid Holidays, Vacation, and Sick Time

POSITION REQUIREMENTS:

• Customer service skills-Ability to interact with our patients and provide exceptional customer service
• Attention to detail-mathematical and data processing
• Data processing proficiency-Practice management software, Word/Excel/Google Docs/Google Sheets
• Communication skills—written, verbal and general interactive
• Organizational skills—priority setting, file maintenance & report generation

QUALIFICATIONS:

• Prior medical office administrative experience
• A person who demonstrates the physical and mental capabilities (practical &/or written) to perform the duties required of the position.
• Possesses and maintains good physical stamina and mental health.
• Basic computer knowledge or equivalent preparation.

ESSENTIAL JOB FUNCTIONS:

• Promote the BPT mission, vision, and core values
• Complete tasks in a professional manner and to the benefit of our patients and staff
• Carry Out Intake Procedures per Business Office Guidelines, such as: distribution of paperwork, data entry, and maintaining Internal Daily Reporting
• Provide Patient Service Functions, such as: phone calls, scheduling, answering or redirecting general questions from patients
• Receive and document patient payments
• Respond to claims processing questions or provide information needed by our billing team for claim processing
• Document and refer patient billing account problems to the Business Office Manager
• Always be friendly to and converse with patients, families and visitors
• Report any safety hazards to the Safety Officer upon encounter
• Enter requisition for supplies as needed for re-order
• Ability to work on his/her own with normal supervision
• Ability to read and understand Policy and Procedure manuals
• Communicate with other teammates as needed to attain company goals
• Enhance professional growth and development through participating in educational programs, trainings, and in-service meetings
• Comply with the Facility’s Comprehensive Compliance Plan (CCP) which includes but is not limited to: Business & Clinical Operations, Environmental Health & Safety, HIPAA, Human Resources and Code of Conduct as well as all facility policies and procedures and educational requirements associated the CCP
• Comply with all local, state and federal regulations training and instruction requirements as well as any other standards that govern healthcare services provision
• Perform other duties as assigned as permitted by law & training.