Front Desk Coordinator

BIGH Management LLC; Sterling (MA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

GAP coverage

EAP

Life insurance

Dental

Vision

HSA

Disability insurance

Paid time off

Maternity leave

Career growth

Job summary

HealthyU Clinics is seeking a Front Desk Coordinator to ensure smooth front-office operations and an excellent patient experience. You will welcome patients, manage appointments, verify insurance, and support referrals while coordinating with clinical staff.

The role requires a high school diploma, at least one year in a healthcare front desk role, proficiency with EHR systems and Microsoft Office, and strong communication skills. Bilingual English/Spanish is a plus.

Qualifications

• High school diploma or equivalent required.
• Experience with electronic health record (EHR) systems and patient scheduling software.
• Athenahealth experience highly preferred.
• Proficiency in Microsoft Office Suite.
• Excellent verbal and written communication; strong customer service skills.

Responsibilities

• Greet and check in patients, creating a welcoming experience.
• Schedule appointments and coordinate provider calendars.
• Verify insurance benefits and eligibility; prepare patient charts 24–48 hours prior to visits.
• Collect co-pays, deductibles, and outstanding balances per policy.
• Coordinate front office triage and patient flow; communicate with back-office staff.
• Answer phone calls and respond to patient inquiries professionally and promptly.
• Assist with referrals, authorizations, and follow-up scheduling.
• Monitor Teams and Athena Health communications.
• Scan and maintain patient records in the EMR; maintain confidentiality per HIPAA.

Skills

MS Office

EHR systems

Scheduling software

Athenahealth

Bilingual English/Spanish

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

Job description

• Base Pay $22.00 - $24.00 / Hour
• Job Category Clinical
• Relocation Expense Covered No
• Employee Type FT Non-Exempt
• Required Degree High school
• Manage Others No

Description

The Front Desk Coordinator ensures standardization in front office operations, enhances patient experience, and promotes efficiency in administrative workflows. Delivers courteous and efficient front-office support by welcoming patients, coordinating appointments, verifying insurance information, managing calls, and assisting with referrals to ensure seamless patient experience. Key responsibilities include:

• Greet and check in patients, creating a warm, welcoming, and positive experience.
• Schedule patient appointments and effectively coordinate provider calendars.
• Prepare patient charts 24- 48 hours prior to appointments by verifying insurance benefits and eligibility.
• Collect patient co-pays, deductibles, and any outstanding balances in accordance with organizational policies.
• Coordinate front office triage and patient flow while maintaining effective communication with back office staff and clinic leadership.
• Answer incoming phone calls and respond to patient inquiries in a professional, courteous, and timely manner.
• Assist patients with referrals, authorizations (as applicable), and scheduling follow-up appointments.
• Monitor and respond promptly to Microsoft Teams and Athena Health communications.
• Scan, upload, and maintain accurate patient records in the electronic medical record (EMR) system.
• Maintain patient confidentiality and comply with all HIPAA and organizational policies.
• Perform other duties and responsibilities as assigned to support clinic operations.

Requirements

• High school diploma or equivalent required.
• Minimum of one (1) year of experience as a Medical Receptionist or Front Desk Representative in a healthcare setting.
• Current Basic Life Support (BLS) certification required.
• Proficiency in Microsoft Office Suite, electronic health record (EHR) systems, and patient scheduling software.
• Experience with Athenahealth (Athena) is highly preferred.
• Excellent verbal and written communication, customer service, organizational, and multitasking skills.
• Ability to perform the physical demands of the position, including prolonged sitting, standing, bending, and occasional lifting of up to 25 pounds.
• Reliable transportation is required , as occasional travel between clinic locations may be necessary to support business needs.
• Bilingual (English/Spanish) preferred, depending on business needs.

Summary

HealthyU Clinics is a value-based healthcare organization committed to delivering high-quality, patient-centered care across multiple states and specialties. We prioritize primary care while offering a broad range of services designed to improve outcomes and reduce overall healthcare costs. Our culture is built on collaboration, compassion, and continuous growth—ensuring both our patients and employees are supported and set up for success.

We offer a comprehensive and competitive benefits package designed to support your health, and work-life balance:

• Medical Coverage: Employer contributions toward medical insurance
• Additional Employer-Paid Benefits: GAP coverage, Employee Assistance Program (EAP), and life insurance
• Voluntary Benefits: Dental, vision, HSA, short-term and long-term disability, hospital indemnity, and more
• Paid Time Off: 2 weeks of paid vacation / 10 paid holidays annually / Separate paid sick
• Family Support: Maternity leave benefits
• Growth Opportunities: As a rapidly expanding organization, we offer ongoing career advancement and internal mobility opportunities

Join a team where your work makes a meaningful impact and your career can grow alongside the organization.