Patient Experience Front Desk Coordinator

Cano Health; Town of Florida (NY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive benefits package

401(k) retirement savings plan

Paid time off

Job summary

A healthcare organization in New York is seeking a Front Desk Coordinator to serve as the first point of contact for patients and visitors. This role involves providing exceptional customer service, managing patient intake, handling appointment scheduling, and ensuring smooth front desk operations. Applicants should have at least one year of experience in a medical office and possess strong communication and multitasking skills. Bilingual candidates in English and Spanish are preferred, and the position offers a comprehensive benefits package.

Qualifications

• Minimum of one (1) year of experience in a healthcare or medical office setting.
• Knowledge of medical insurance, Medicaid/Medicare, and EMR systems preferred.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Perform patient intake and onboarding.
• Schedule appointments and manage visit workflows.
• Document insurance verification in the EMR.

Skills

Strong communication skills

Customer service skills

Detail-oriented

Bilingual (English and Spanish)

Technical proficiency in EMR systems

Education

High School Diploma or equivalent

Tools

EMR (eCW)

Microsoft Office Suite

Call Center Communications system

Job description

A healthcare organization in New York is seeking a Front Desk Coordinator to serve as the first point of contact for patients and visitors. This role involves providing exceptional customer service, managing patient intake, handling appointment scheduling, and ensuring smooth front desk operations. Applicants should have at least one year of experience in a medical office and possess strong communication and multitasking skills. Bilingual candidates in English and Spanish are preferred, and the position offers a comprehensive benefits package.